Janine Bagain
Payson,AZ
Summary
Productive Office Manager with excellent skills in customer service, office management and administrative support. Remains professional and tactful in all situations with focus on increasing satisfaction and retention.
Overview
18
18
years of professional experience
Work History
Optometrist Office Coordinator
Tom Sowash OD And Associates
Phoenix, AZ
04.2019 - Current
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Evaluated employee records and productivity to complete employee evaluations.
- Coached new hires on company processes while managing employees to achieve maximum production. Trained/certified new technicians and mangers for numerous locations.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Organize and manage doctor's schedules to increase patient flow.
- Verify patient insurance, co-pays, and allowances.
- Good understanding of common eye disease, and importance of annual eye exams.
Kitchen Assistant
Peoria Unified School District
Peoria, AZ
08.2018 - 04.2019
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
- Promoted accident prevention through proper and acceptable levels of sanitation and cleanliness of kitchen.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
Head Baker
Fry's Food Stores
Peoria, AZ
10.2017 - 08.2018
- Cleaned and maintained kitchen equipment and oven.
- Replenished and rotated food items, following correct food cooling and storage procedures.
- Mixed, proofed, shaped and baked dough for baguettes, bagels and other breads.
- Established merchandising, sales and profit objectives to drive business success.
- Complied with health and safety codes to protect staff and customers.
- Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
Assistant Store Manager
Check City
Las Vegas, NV
01.2016 - 10.2017
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
Assistant Manager
Holo Holo Charters
Port Allen, HI
01.2004 - 10.2015
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Achieved recognition from senior management for contribution to store success, including managing sales, employees and operations to foster optimal performance.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Education
High School Diploma -
Kauai High School
Lihue, HI05.2001
Skills
- Coaching and Mentoring
- Handling Customer Complaints
- Workflow Optimization
- Recruitment and Hiring
- Staff Development and Training
- Multitasking and Organization
- Team Leadership
- Customer Service Management
- Multitasking and Prioritization
- Honesty and Integrity
- Office Management
- Motivational Leadership
references
- Dr. Celine Nguyen, O.D- Optometrist, Tom Sowash and Associates
Mobile: (858) 776-2502
- Dr. Arra Apikian, O.D- Optometrist, Tom Sowash and Associates
Mobile: (818) 447-9527
- Daniel Mahony- Practice Training Manager, Tom Sowash And Associates
Mobile: (480) 586-5748
- Sarah Melosh- General Manager, Visionworks
Mobile: (480) 646-7814
Timeline
Optometrist Office Coordinator
Tom Sowash OD And Associates
04.2019 - Current
Kitchen Assistant
Peoria Unified School District
08.2018 - 04.2019
Head Baker
Fry's Food Stores
10.2017 - 08.2018
Assistant Store Manager
Check City
01.2016 - 10.2017
Assistant Manager
Holo Holo Charters
01.2004 - 10.2015
High School Diploma -
Kauai High School
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