Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
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Janine Barnes

Summary

A friendly, business professional with over 10 years' experience providing administrative and customer service support to staff and managers. Bringing strong administrative skills, systematic approach to problem-solving, with a commitment to providing exceptional customer service. Ability to multi-task while remaining focused on priority tasks. Capability to develop and apply technical skills across a broader workforce. Organized and dedicated Information Services Administrative Support with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

13
13
years of professional experience

Work History

Support for Information Systems and Services

Sandia National Laboratories
03.2018 - Current
  • Q Level Security Clearance
  • Trusted Agent for PKI certificate registration process
  • Process new user and user recovery requests, trouble shoot login issues, maintain accurate PKI user/inventory reports/records
  • Registered Authority for Entrust users process: Create Entrust accounts, issue recovery codes, assist users with Entrust installation and recovery process
  • Issue and reissue Passwords across multiple networks
  • Effectively communicate with customers – troubleshoot login issues
  • Coached new employee on administrative procedures, company policies and performance standards.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Used ticketing systems to manage and process support actions and requests.
  • Offered troubleshooting of connectivity issues across multiple networks .
  • Adhered to Sandia's best practices and regulatory standards when completing tasks.

Office Management Assistant

Sandia National Laboratories
07.2015 - 03.2018
  • Q Level Security Clearance
  • Primary CAS for VTR serving 20+ staff members within 4 departments
  • Manage office, duties include: submit and track multitude of requests using Sandia databases such as Oracle, WebCAT, WebCARS, WebShipper, DiGS, START, Maximo, Move-It, Logistics (SharePoint), START, Enterprise Person, and FNR (Foreign National Request)
  • Provide professional administrative support for managers and staff: manage manager's calendar, arrange meetings, prepare presentation materials, set up conference calls/presentations via Skype, assist with expense reports, ensures employee compliance with timely time card submission, order office supplies and equipment using JIT and purchasing card (monthly reconciliation), assist with onboarding new employees
  • Special projects as assigned, e.g.: coordinate opening of new VTR and serve as Center Property Coordinator for site wide Wall-to-Wall inventory.

Executive Assistant II

Robert Half
01.2015 - 07.2015
  • Managed calendar and supported other staff
  • Plan and organize travel and hotel arrangements, prepare itineraries; schedule teleconferences and appointments, coordinate department event arrangements, including restaurant and catering for conferences, department meetings, outings and training
  • Plan and prepare meetings and presentation materials for meetings
  • Prepare/set up new or existing office space within the department, including coordinating with the Facilities and Technical Support departments for Telecom needs, desk moves and new-hires in office or cube areas, and submitting appropriate forms for logins, file access, telephone, etc.

Employment Coordinator

Robert Half
09.2014 - 01.2015
  • Supported aggressive hiring needs by coordinating schedules of interview team members (using Outlook) to identify interview availability, ensure and assist candidates have correctly applied for job, inputting and tracking candidate data in HRIS system (MyCareer Interview Central), updating job summaries and staffing needs for job postings, tracking and maintaining spreadsheets for background checks, employee referral and internal transfers.

Administrative Assistant

01.2010 - 01.2014
  • Sourced, screened and scheduled interviews to fill vacant positions within the organization
  • Coordinated new hire orientation for large groups, maintained spreadsheet for recruiter and hiring manager to communicate progress of candidates throughout the onboarding process, high volume contact with internal personnel and candidates, schedule health screens, heavy data entry into HRIS system, initiate and track background checks, and report findings
  • Supported management and staff
  • Performed administrative functions with multiple components, conflicting priorities, customer service, compliance with policies, coordinate travel, meetings, track trainings, maintain office supply cabinet, place purchase orders

Education

B.S - Business Administration, Administrative

University of Phoenix

Skills

  • Key Competencies
  • Progressive knowledge of Sandia office policies, techniques and methods
  • Ability to work independently while meeting set timelines
  • Ability to discreetly and professionally handle sensitive data and issues
  • Experience with tracking, compiling and monitoring data
  • Effective communication skills
  • Proficient in many Sandia databases
  • Employee Training
  • Customer Service
  • Office Management
  • Administrative Procedures
  • Records Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Support for Information Systems and Services

Sandia National Laboratories
03.2018 - Current

Office Management Assistant

Sandia National Laboratories
07.2015 - 03.2018

Executive Assistant II

Robert Half
01.2015 - 07.2015

Employment Coordinator

Robert Half
09.2014 - 01.2015

Administrative Assistant

01.2010 - 01.2014

B.S - Business Administration, Administrative

University of Phoenix
Janine Barnes