Summary
Overview
Work History
Education
Skills
Timeline
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Janine Bellucci

Staten Island,NY

Summary

Dynamic and service-oriented bartender with a proven track record at Kettle Black, excelling in high-volume environments. Recognized for strong multitasking abilities and a commitment to guest satisfaction, fostering loyalty through exceptional service. Adept at handling difficult customers while maintaining a professional appearance and a positive atmosphere.

Overview

19
19
years of professional experience

Work History

Bartender/Server

Kettle Black
06.2017 - Current
  • Engaged with customers to create a welcoming atmosphere, enhancing overall guest satisfaction and loyalty.
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
  • Gained valuable experience in various front-of-house roles, including hostess, runner, and expediter positions, fostering versatility and adaptability in the workplace.

Bartender/Server

Randall Manor Tavern
09.2012 - Current
  • Provided exceptional customer service, ensuring positive dining experiences for all guests.
  • Resolved guest complaints swiftly, maintaining high standards of service quality and professionalism.
  • Maintained cleanliness and organization of dining area, contributing to overall restaurant ambiance.
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.

Server

Denino's Pizzeria
01.2006 - 04.2017
  • Resolved guest inquiries and concerns promptly, maintaining a positive atmosphere throughout events.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Handled food and beverage orders for up to 100 guests, delivering prompt and friendly service.
  • Implemented efficient table management strategies, optimizing seating arrangements for maximum capacity.
  • Skillfully managed high-volume dining periods with effective time management techniques while maintaining positive guest relations.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.

Education

Associate of Applied Science - Fashion Marketing

Berkeley College
New York, NY
06-1996

Skills

  • Strong multitasking
  • Highly reliable
  • Team player attitude
  • Outgoing personality
  • Handling difficult customers
  • Service-oriented mindset
  • Professional appearance
  • Fast learner

Timeline

Bartender/Server

Kettle Black
06.2017 - Current

Bartender/Server

Randall Manor Tavern
09.2012 - Current

Server

Denino's Pizzeria
01.2006 - 04.2017

Associate of Applied Science - Fashion Marketing

Berkeley College

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