Janine Borrelli
Austin,TX
Summary
Approachable individual with excellent communication, problem-solving, and organizational skills. Passionate about helping others succeed with proven track record in developing successful mentoring relationships with students. Fosters sense of community among residents to support individuals in times of need.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Texas Resident Services Coordinator
Greystone Properties
06.2018 - Current
- Promotion April 2022 to Texas Area Coordinator, oversee 7 plus apartments
- Marketing, publish newsletters, create advertisements for events
- Provide Case Management for 100 plus Senior Residents
- Social Security Benefits, SNAP/Medicare/Medicaid Applications, Rental Assistance
- Assist with Navigating Medicare & Medicaid Applications & Benefits
- Transition & Hospice Planning
- Family Planning, Medical & Power of Attorney Documentation & Legal Resources
- Ensure all LURA requirements are met
- Coordinate events, presentations, and classes with Property Managers, Community Partners, and Volunteers
- Stock Community Room with essentials such as movie rentals, books, puzzles, games, arts and crafts, garden supplies for community garden
- Work Orders: overseeing the grounds of the apartment complex, weekly pest control, facility cleaning, prepping of apartments, contacting vendors, and various office tasks
- Assists the Property Manager with tours, rent payments, scheduling vendors, apartment prep, mediation, and resolution between residents
- Maintain Community Garden.
- Enhanced resident satisfaction by addressing and resolving concerns in a timely manner.
- Streamlined communication between residents and management through effective coordination of meetings and events.
- Improved overall community atmosphere by organizing social, recreational, and educational programs for residents.
- Promoted resident safety by conducting regular property inspections to identify potential hazards or maintenance issues.
- Facilitated conflict resolution among residents, resulting in a more harmonious living environment.
- Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
- Increased resident retention rates through consistent follow-up on service requests and proactive problem-solving efforts.
- Developed strong relationships with community partners to enhance available resources for residents.
- Managed accurate record-keeping systems to track resident interactions, incidents, and program participation effectively.
- Assisted in the development of annual budgets for community events and programs while ensuring fiscal responsibility.
- Supported successful lease renewals by maintaining open lines of communication between residents and property management staff.
- Led regular staff meetings to ensure clear communication of goals, responsibilities, and updates within the team.
- Implemented innovative strategies to increase resident engagement in community activities and initiatives.
Program Director
LifeWorks
07.2007 - 03.2010
- Oversee hiring, orientation, training, supervision, evaluation, and dismissal of program staff in accordance with policies and procedures
- Served on Quality Assurance Board for 3 years
- Ensures staff is informed, their activities are well coordinated, and they have the necessary resources to carry out their work
- Oversee Program Budget annual budget, approve checks, stipends, and spending
- Assist in monitoring programs and contracts and communicate with contract officers, program evaluators, and subcontractors, as appropriate
- Admissions Coordinator-Coordinate all client admissions and oversee and monitor waiting list
- Supervise 3 managers, 12 Youth Care Workers, and 20 volunteers
- Facilitate monthly team meeting as well as serve as a liaison between agency and Youth for Tomorrow, DFPS, TCJC, and LSS
- Oversee all outside contracts, including therapy, psychiatrist, medical, and dental
- Liaison between program and Licensing Representative, ensure all standards are met within program
- Respond to all inspections, audits, and investigations in a timely manner.
- Developed high-impact programs for optimal results, focusing on strategic planning and execution.
- Managed cross-functional teams to deliver exceptional program outcomes within budget and time constraints.
Case Manager Supervisor
Lifeworks
07.2000 - 06.2004
- Implement start up Apartment Program including all forms and policies
- Supervise case management team at the Emergency Shelter, Transitional Living Program, and TLP Apartments
- Oversee the case management teams, evaluate and prepare all case files for audit
- Oversee Psychotropic Medication logs and meet all compliance standards
- Responsible for the supervision and evaluation of case managers as well as coordinating all discharge service planning
- Direct care to 18 plus children and youth 0-17
- Assist youth in reaching independence through career planning and using community resources such as Medicaid, Map cards, and subsidized housing
- Implementing the Daniel Memorial Program, training new employees, and modeling leadership skills to staff and residents.
Youth Care Worker I/Activity Coordinator
Youth Options Emergency Shelter
07.1998 - 12.2000
- Assist in relaying detailed information to Caseworkers and guardians
- Supervision of house meetings, counsel youth brought in to the shelter, provide caseworkers with background information about residents through intakes, create activities, such as, art classes
- Monitor residents on field trips, provide transportation to job interviews, GED classes, etc help youth in setting short-term goals, finding employment, continuing education and achieving a more promising future.
Residential Instructor II
Texas School for the Blind and Visually Impaired
08.1996 - 12.1998
- Assist with blind and mentally challenged individuals, teaching life skills to prepare them for independence upon graduation
- These skills include cooking programs, shopping, hygiene, recreation, physical therapy routines, and domestic care
- Treatment Team meetings with social workers, psychologists, teachers, and parents to aid in providing a more accurate assessments and diagnosis
- Arranged physical and occupational therapy for students demonstrating need in these areas
- Organized sex education and social skill development classes
- Behavior Plans, Incident Reporting, self-abuse reports, medication side effects, regression, and improvements
- Assisted in developing an appropriate plan for each individual student.
Education
BA in Human Services/Social Work -
St. Edward's University
Austin, TXSkills
- Vendor management
- Quality assurance
- Project management
- Multitasking
- Compliance Monitoring
- Documentation
- Crisis intervention
- Critical thinking
- Training and development
- Emergency response
Accomplishments
- Supervised team of 20 staff members.
- Implemented a Volunteer Mentoring Program & supervised 18 volunteers
- Served on Quality Assurance Board
- Developed a Youth Leadership Council
Certification
Licensed Childcare Administrator focus in residential and DFPS placement
Professional Resident Service Coordinator Certification
Timeline
Texas Resident Services Coordinator
Greystone Properties
06.2018 - Current
Program Director
LifeWorks
07.2007 - 03.2010
Case Manager Supervisor
Lifeworks
07.2000 - 06.2004
Youth Care Worker I/Activity Coordinator
Youth Options Emergency Shelter
07.1998 - 12.2000
Residential Instructor II
Texas School for the Blind and Visually Impaired
08.1996 - 12.1998
BA in Human Services/Social Work -
St. Edward's University
Licensed Childcare Administrator focus in residential and DFPS placement
Professional Resident Service Coordinator Certification
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