Janine Bremen
Willoughby
Summary
Experienced in business and administration with a strong attention to detail and a commitment to providing exceptional customer service. Proven track record in effectively managing reception duties, ensuring smooth daily operations and high levels of client satisfaction. Thrives in team environments, adaptable to dynamic demands, proficient in multitasking and problem-solving.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Aesthetic Essentials
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Managed multiple tasks and met time-sensitive deadlines.
- Assisted in event planning and execution, ensuring seamless operation of company functions.
- Handled cash transactions and maintained sales and payments records accurately.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Food and Beverage Server
House of Creole
02.2022 - Current
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Promoted a safe dining environment by adhering to strict food handling guidelines and maintaining cleanliness standards throughout the establishment.
- Addressed and handled customer complaints in polite and professional manner.
- Assisted in maintaining a positive work environment by fostering open communication and teamwork among staff members, resulting in higher overall job satisfaction levels.
- Providing excellent customer service, successfully upselling relevant products and services for increased customer satisfaction.
- Anticipated customer needs and responded accordingly to increase customer satisfaction.
- Provided training assistance for new hires, helping them acclimate quickly to restaurant procedures and expectations for excellent service delivery.
Residential Advisor
Stella Maris, Inc.
09.2022 - 05.2023
- Conducted regular safety inspections to ensure compliance with housing policies and regulations.
- Enhanced resident satisfaction by addressing concerns and resolving issues promptly.
- Cultivated a sense of belonging among residents by fostering meaningful connections between individuals from diverse backgrounds.
- Mediated conflict to provide safe and secure environment through policy enforcement.
- Participated in staff meetings and training to stay informed on policies and procedures.
- Promoted positive relations between residents and staff.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
Server/Bartender
Bahama Breeze
10.2018 - 03.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Education
High School Diploma -
Willoughby South High School
Willoughby, OH06-2003
Skills
- Well-organized and efficient
- Time management
- Customer/Client relations
- Positive and professional
- Multitasking and prioritization
- Punctual and reliable
- Problem-solving
Certification
CPR Certified
Timeline
Receptionist
Aesthetic Essentials
08.2023 - Current
Residential Advisor
Stella Maris, Inc.
09.2022 - 05.2023
Food and Beverage Server
House of Creole
02.2022 - Current
Server/Bartender
Bahama Breeze
10.2018 - 03.2020
High School Diploma -
Willoughby South High School
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