Janine Brown
Richmond,VA
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Assists senior managers with accomplishing demanding targets by encouraging staff and coordinating resources. Methodical and well-organized in optimizing coverage to meet operational demands.
Overview
6
6
years of professional experience
Work History
Assistant Manager
Liberty Group
Midlothian, VA
05.2022 - Current
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Assistant Property Manager
Robert Half
Hopewell , VA
11.2021 - 02.2022
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Posted policies and rules in common areas for tenant review.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
- Introduced prospective tenants to types of units available and performed tours of premises
Property Manager
Residential One
Richmond, Va, VA
06.2019 - 08.2021
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Maintained sufficient number of units market-ready for lease.
- Handled disciplinary actions, performance appraisals and terminations of company staff.
- Prepared specifications, solicited bids and approved subcontracts for building services.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
Assistant Property Manager
American Apartment Management, Inc
Petersburg, VA
01.2017 - 06.2019
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Showed apartments to potential tenants and answered questions regarding community.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Attended staff meetings and took extensive notes to share with property manager.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
Assistant Property Manager
Capital Realty
Richmond, VA
05.2016 - 01.2017
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
- Kept accurate records of all resident and tenant correspondence.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets and expenses and completed file tracking sheet for each applicant.
Education
Associate of Applied Science - Micro Computers
Commonwealth College
Richmond, VA06.1996
Skills
- Administration and Reporting
- Property Tours
- Recruiting and Interviewing
- Property/unit inspections
- Time Management
- Yardi
- Data Collection
- Payroll
- Fair Housing Regulations
- Accounts Payable
- Research
- LIHTC
Timeline
Assistant Manager
Liberty Group
05.2022 - Current
Assistant Property Manager
Robert Half
11.2021 - 02.2022
Property Manager
Residential One
06.2019 - 08.2021
Assistant Property Manager
American Apartment Management, Inc
01.2017 - 06.2019
Assistant Property Manager
Capital Realty
05.2016 - 01.2017
Associate of Applied Science - Micro Computers
Commonwealth College