JANINE CHAVEZ
Temple,TX
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
18
18
years of professional experience
Work History
Medical Support Technician
The Vets
Austin, TX
04.2023 - Current
- Answered telephones promptly and responded appropriately to inquiries from Clients
- Demonstrated excellent communication skills with clients and team members
- Provided support services during emergency situations as directed by medical personnel
- Provided administrative support to medical staff, including scheduling appointments and maintaining patient records
- Explained treatment procedures, medications, diets, or physicians' instructions to patients
- Efficient in Zendesk, Saleforce and Slack.
Hospital Manager, RVT
VCA Lakeline Animal Hospital
Austin, TX
01.2022 - 09.2023
- Managed PNL
- Process new hire, termination and changes pertaining to employee personnel file
- Payroll
- Organize and lead staff meetings
- Developed, implemented and enforced hospital protocols
- Client concerns, staff development, interview, hire, provide coaching and discipline
- Facilitated communication between medical staff, administrative personnel, Clients, vendors
- Maintained up-to-date knowledge of healthcare regulations and laws affecting hospitals
- Monitored operational performance metrics to identify areas of improvement within the organization.
Technician Manager, RVT
VCA WEST COAST SPECIALTY & EMERGENCY ANIMAL HOSPITAL
Fountain Valley, CA
05.2006 - 06.2021
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Collaborated with other managers across the organization to develop strategies that support overall company objectives.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Hired and onboarded team members to meet immediate and expected demand.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Triage Technician, RVT
Crossroads Animal Emergency Hospital
Unknown, US
01.2010 - 06.2016
- Process new hire, terminations and changes pertaining to employee personnel files
- Staff scheduling for 24/7 departments
- Payroll
- Organize and lead team meetings
- Developed, implemented and enforced hospital SOPs
- Development and implementation of new positions within the hospital
- Client concerns
- Staff development: interview, hire, provide coaching and discipline
- Employee Development: Assisted in growth and maintained high RVT numbers in hospital
- Supported and assisted in developing two veterinary technician specialists
- Mentor team members and maintained an environment of growth, developing new leaders within the technician team
- Technician: Strong skills in specialty care with experience in Emergency, Critical Care and internal medicine; Capable in critical patient care (blood transfusion, enteral nutrition, central lines, etc.); Anesthesia; Assisting with endoscopy, radiology, phlebotomy, CPR, triage, etc.
Education
Certificate of completion - Veterinary Technology
Profession Veterinary Assistant School
Garden Grove, CA01.2001
Skills
- Process new hire, terminations and changes pertaining to employee personnel files
- Staff Scheduling for 24/7 departments
- Payroll
- Organize and lead team meetings
- Developed, implemented and enforced hospital SOPs
- Development and implementation of new positions within the hospital
- Client escalations
- Staff development: interview, hire, provide coaching and discipline
- Assisted in growth and maintained high RVT numbers in hospital
- Supported and assisted in developing two veterinary technician specialists
- Mentor team members and maintained an environment of growth, developing new leaders within the technician team
- Strong skills in specialty care with experience in Emergency, Critical Care and internal medicine
- Critical patient care (blood transfusion, enteral nutrition, central lines, etc)
References
- Nicole Silvas - Modern Animal, Senior Recruiter, (951) 237-2672, nikkisilvas@ymail.com
- Breanna Karr - VCA ASEC, Hospital Administrator, (714) 488-3885, breanna.karr@vca.com
- Melissa Hulgreen, RVT, VTS -ECC - VCA, Regional Technician Director, (714) 334-1271, mhulgreen@gmail.com
Timeline
Medical Support Technician
The Vets
04.2023 - Current
Hospital Manager, RVT
VCA Lakeline Animal Hospital
01.2022 - 09.2023
Triage Technician, RVT
Crossroads Animal Emergency Hospital
01.2010 - 06.2016
Technician Manager, RVT
VCA WEST COAST SPECIALTY & EMERGENCY ANIMAL HOSPITAL
05.2006 - 06.2021
Certificate of completion - Veterinary Technology
Profession Veterinary Assistant School