Janine Cox
Prescott Valley,AZ
Summary
Seasoned food service supervisor with several years of experience. Effective at maximizing success of food service team through effective training, performance improvements and focus on employee satisfaction. Familiar with delegating work, monitoring performance and solving both routing and complex problems with minimal direction.
Overview
31
31
years of professional experience
Work History
Food Service Supervisor
Prescott VAMC
Prescott, Arizona
12.2013 - Current
- Monitored portion sizes and plate presentation to ensure consistency across all dishes served.
- Supervised and coordinated activities of food service personnel to ensure efficient operation of the kitchen.
- Evaluates Food Service
- Order food and supplies through approved vendors.
- Cover cook supervisor duties on there days off to include supervising cook staff, managing temperature and waste logs filling orders,receiving supplies, grilling, preparing meals according to standardized recipe.
- Assisted in recruiting, interviewing, hiring, onboarding new employees when needed.
- Scheduled staff shifts, monitored attendance, and managed payroll records.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Fostered a positive working environment, encouraging teamwork and employee engagement.
- Coordinates hiring of food service workers.
- Monitors and trains staffing on food safety and cleanliness standards and federal guidelines.
- Schedule staff daily assignments in order to fill the mission.
- Proficiently uses Computrition to print tally sheets, tray tickets and update allergies to provide tray accuracy for patient care.
- Approves employee leave and time cards in VATAS.
- Member of Menu Committee.
- Procures Supplies, Repairs and patient food with government purchase card.
- Enters work orders and contacts vendors for repairs
- Ensured compliance with health and safety regulations in all areas of the kitchen.
- Investigated complaints regarding food quality or customer service issues promptly and effectively resolved them.
- Provided direction to staff on proper preparation techniques for menu items.
- Performed regular inspections of kitchen equipment and storage areas for cleanliness and functionality.
- Reviewed customer feedback forms to identify areas needing improvement in quality or customer service.
Food Service Worker WG 2
Prescott VAMC
Prescott, AZ
06.2005 - 10.2024
- Scrubbed pots and pans
- Put Away clean, dry dishes
- Sweep, mop and other assigned cleaning duties
- Greeted customers upon arrival in the dining area.
- Prepared beverages such as coffee, tea, soda.
- Set up, restocked and cleaned dining areas.
Food Service Work Leader
Prescott VAMC
Prescott, Az
03.2009 - 12.2013
- Ensured compliance with safety regulations, policies, and procedures within the work area.
- Trained all lower grade staff on duties to include: food prep, serving, customer service, cleaning tasks and dish washing operations.
- Promoted a positive work environment by encouraging collaboration among team members.
- Preformed opening and closing duties of the kitchen.
- Advised management on changes needed to improve operational efficiencies.
- Implemented corrective measures as necessary when quality standards were not met.
- Measured and weighed items to meet quality standards and prevent waste.
- Used daily system logs to document production information, discussing issues with management.
Food Service Worker WG 4
Prescott VAMC
Prescott, AZ
07.2008 - 03.2009
- Prepare cold foods, salad s and desserts
- Serve hot food and maintain safe food temperatures
- Train lower grade employees on all serving, dish room, prep and customer service duties.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Maintained proper food handling and hand hygiene protocols.
- Assisted with inventory management and restocking supplies as needed.
- Assisted with unloading deliveries from suppliers into storage areas.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Prevented spoilage and cross-contamination by storing food in designated containers and storage areas.
- Prepared workstations with ingredients and tools to increase efficiency.
- Responded promptly to customer inquiries regarding menu items or special requests.
Food Service Worker WG 3
Prescott VAMC
Prescott, AZ
10.2005 - 07.2008
- Operated dishwashing machines safely and efficiently.
- Prepared beverages such as coffee, tea, soda.
- Delivered food orders promptly and accurately to resident tables using 2 patient identifiers
- Performed opening and closing duties as assigned by management.
- Cleaned kitchen areas, equipment and utensils.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
Restaurant Manager
Jack in the Box
Prescott, AZ
05.2000 - 05.2005
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Inspected dining room area regularly for cleanliness and adherence to safety standards.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Ensured compliance with all food safety regulations and sanitation standards.
- Adhered to all health department regulations regarding food storage and preparation.
- Assisted with kitchen preparation during peak times as needed.
- Maintained safe working and guest environment to reduce risk of injury and accidents.
- Managed accounts payable, accounts receivable and payroll.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved and investigated complaints regarding service, food quality and accommodations.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Oversaw food preparation, production and presentation according to quality standards.
- Opened New store which had the highest opening in sales in Arizona
Assistant Manager, Cook, Cashier
Jack in the Box
Prescott, AZ
06.1993 - 10.2000
- Cooked Eggs, Hamburgers, Chicken and other foods according to recipe s or customers specification.
- Prepared fried food using fryer. Cleaned oil and maintained temperatures.
- Cleaned and maintained beverage and shake machines to meet guidlines.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Created and managed budgets for travel, training, and team-building activities.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored food temperatures
- Prepared meals according to recipes and menus, adjusted ingredients and cooking times accordingly.
- Provided guidance to junior cooks regarding food preparation methods and techniques.
- Chopped, diced and sliced vegetables and fruit ahead of rush periods.
- Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction.
- Coordinated orders to expedite food from kitchen according to cook time and delivery time.
- Used standardized recipes and other instructions to prepare food.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Trained new team members in cash register operation, stock procedures, and customer services.
Skills
- Quality assurance policies
- Staff Leadership
- Sanitation Standards
- Schedule Management
- Inventory Management
- Quality assurance understanding
- Ordering Supplies
- Waste Reduction
- Cooking techniques
- Staff recruitment
- Food Preparation
Timeline
Food Service Supervisor
Prescott VAMC
12.2013 - Current
Food Service Work Leader
Prescott VAMC
03.2009 - 12.2013
Food Service Worker WG 4
Prescott VAMC
07.2008 - 03.2009
Food Service Worker WG 3
Prescott VAMC
10.2005 - 07.2008
Food Service Worker WG 2
Prescott VAMC
06.2005 - 10.2024
Restaurant Manager
Jack in the Box
05.2000 - 05.2005
Assistant Manager, Cook, Cashier
Jack in the Box
06.1993 - 10.2000