Summary
Overview
Work History
Education
Skills
Timeline
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Janine Davis

Mount Pleasant

Summary

Adept at fostering customer relationships and resolving complex issues, I leveraged my proficiency in Epic and exceptional communication skills at Aurora Medical Center to enhance patient satisfaction significantly. My collaborative efforts and adherence to HIPAA regulations underscored a commitment to excellence, contributing to improved service delivery and operational efficiency.

Customer service professional with solid background in delivering exceptional support and solutions. Known for reliability, adaptability, and unwavering commitment to team success. Strong interpersonal skills and ability to navigate complex customer interactions with ease.

Professional with strong background in patient relations, adept at resolving complex issues and enhancing client satisfaction. Skilled in communication, problem-solving, and time management, ensuring seamless service delivery. Collaborative team player, adaptable to changing requirements, consistently driving results and fostering positive work environment.

Knowledgeable and dedicated customer service professional with extensive experience in health care. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

10
10
years of professional experience

Work History

Customer Service Specialist

Aurora Medical Center
06.2022 - Current
  • Check in and out patient's in a Rheumatology clinic.
  • Reschedule appointments based on doctor and patient needs.
  • Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer''s needs.
  • Managed high call volume while maintaining a courteous and professional demeanor.
  • Best practices for handling difficult situations and achieving positive outcomes.
  • Adapted quickly to changes in company policies or procedures ensuring consistency in delivering accurate information to customers.
  • Enhanced customer satisfaction by resolving issues promptly and professionally.
  • Developed rapport with customers, fostering long-term relationships and repeat business.
  • Collaborated with team members to create effective strategies for improving overall customer experience.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
  • Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
  • Maintained accurate records of customer interactions, ensuring proper documentation within the company''s database.
  • Developed strong relationships with clients by providing empathetic support and understanding during challenging health situations.
  • Streamlined appointment scheduling process by utilizing advanced software tools, optimizing time management for both patients and medical professionals.

Customer Service Associate

Ascension Medical Group
06.2015 - 05.2022
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
  • Maintained a high level of product knowledge, providing accurate information to customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
  • Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
  • Trained new associates in company policies and procedures, fostering a supportive work environment.
  • Enhanced brand image by consistently delivering service beyond expectations.
  • Increased team productivity with effective communication and coordination of tasks.

Education

Associate of Arts - Early Learning And Child Care

Gateway Technical College
Racine, WI
06-2024

Skills

  • Epic
  • Maintain client confidentiality
  • Customer service
  • Good communication skills
  • Excellent written and oral communication
  • Telephone etiquette
  • Problem resolution
  • Computer proficiency
  • Active listening
  • Clerical support
  • Microsoft outlook
  • Administrative support
  • Relationship building

Timeline

Customer Service Specialist

Aurora Medical Center
06.2022 - Current

Customer Service Associate

Ascension Medical Group
06.2015 - 05.2022

Associate of Arts - Early Learning And Child Care

Gateway Technical College

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Janine Davis