Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Janine Dawson

Jacksonville,FL

Summary

Proficient Operations Analyst with 3 years of insight managing complex digital deployments. Thoroughly manages customer data, expertly applying problem resolution via audits and troubleshooting. Extensively familiar with updated standards governing information management. Expertly applies knowledge to optimize quality control and data retention.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Associate Operations Analyst

Mayo Clinic
02.2022 - Current
  • Optimized operational efficiency by analyzing and streamlining processes.
  • Enhanced data accuracy through meticulous attention to detail in data management tasks.
  • Improved team productivity by implementing effective workflow strategies and time management techniques.
  • Boosted customer satisfaction levels with thorough analysis of client feedback and timely resolution of issues.
  • Collaborated with cross-functional teams to develop comprehensive project plans, ensuring timely delivery of key milestones.
  • Managed multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
  • Identified inefficiencies in current systems, recommending adjustments that resulted in increased productivity levels.
  • Increased product adoption by developing and implementing effective marketing strategies.
  • Streamlined the product development process for faster time-to-market and improved efficiency.
  • Managed stakeholder expectations effectively throughout the entire product development process.
  • Developed product documentation to communicate upcoming features and products to internal teams.

Administrative Assistant

Mayo Clinic
02.2020 - 02.2022
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Streamlined project implementation processes by identifying inefficiencies and recommending improvements.
  • Enhanced communication between stakeholders, resulting in smoother project execution and timely delivery.
  • Implemented quality control measures, ensuring deliverables met or exceeded client expectations while adhering to budget constraints.

Surgical Scheduler

Mayo Clinic
04.2016 - 02.2020
  • Enhanced patient satisfaction by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
  • Streamlined surgical scheduling processes for increased accuracy and reduced patient wait times.
  • Collaborated with surgeons to optimize schedules, ensuring timely access to necessary procedures.
  • Maintained accurate records of all scheduled surgeries and related appointments, contributing to smooth operations.
  • Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Improved patient experience by efficiently coordinating pre-operative preparations and post-operative follow-up care.
  • Enhanced surgical team communication by maintaining accurate schedules and promptly addressing any changes or concerns.
  • Maintained strict adherence to HIPAA regulations, protecting the privacy of patient information at all times.
  • Conducted thorough chart reviews prior to surgery, identifying potential issues or discrepancies requiring resolution before proceeding with procedures.

Rehabilitation Services Technician

Mayo Clinic
10.2011 - 04.2016
  • Improved patient recovery rates by implementing innovative rehabilitation techniques and strategies.
  • Enhanced patient progress tracking through diligent documentation of treatment plans and outcomes.
  • Collaborated with multidisciplinary teams to develop comprehensive care plans tailored to individual patient needs.
  • Maximized patient satisfaction by providing compassionate, personalized care throughout the entire rehabilitation process.
  • Increased efficiency in clinic operations by streamlining processes and optimizing scheduling practices.
  • Conducted ongoing research into industry best practices, incorporating new findings into daily practice for continuous improvement in patient care quality.

Education

Ph.D. - Organizational Leadership

Capella University
Minneapolis, MN
05.2026

No Degree - Instructor of Health Administration

Mayo Clinic School of Health Sciences
Rochester, MN
04.2024

Master of Science - Health Administration

Florida Atlantic University
Boca Raton, FL
05.2022

Bachelor of Arts - Business Administration

Florida State College of Jacksonville
Jacksonville, FL
05.2019

Skills

  • Forecasting skills
  • Process updates
  • Reporting abilities
  • Lean Six Sigma
  • Cost Control
  • Data Analysis
  • Project Management
  • Competitive Analysis
  • ROI understanding
  • Gap analysis
  • Focus Group Organization
  • Stakeholder Management

Certification

  • Six Sigma Green Belt for Healthcare , Florida Atlantic University , December 2020

Timeline

Associate Operations Analyst

Mayo Clinic
02.2022 - Current

Administrative Assistant

Mayo Clinic
02.2020 - 02.2022

Surgical Scheduler

Mayo Clinic
04.2016 - 02.2020

Rehabilitation Services Technician

Mayo Clinic
10.2011 - 04.2016

Ph.D. - Organizational Leadership

Capella University

No Degree - Instructor of Health Administration

Mayo Clinic School of Health Sciences

Master of Science - Health Administration

Florida Atlantic University

Bachelor of Arts - Business Administration

Florida State College of Jacksonville

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Janine Dawson