Summary
Work History
Education
Skills
Timeline
Generic

Brittany Moses

Goldsboro,NC

Summary

Dedicated Customer Service Team Member with unwavering commitment to customer service. Known for developing productive relationships, resolving complex issues and winning customer loyalty.

Work History

Warehouse Packer

Mount Olive Pickle
Mount Olive, NC
2015 - 2016
  • Assembled and packed orders according to customer specifications.
  • Verified accuracy of items picked against packing list.
  • Labeled boxes, containers, and pallets for shipment purposes.
  • Maintained cleanliness of warehouse by sweeping floors, removing debris and dusting shelves.
  • Weighed packages prior to shipping to ensure compliance with weight regulations.
  • Identified damaged or defective products upon receipt and reported them accordingly.
  • Reported any damages or discrepancies observed during operations to supervisor.
  • Ensured all documents related to shipping were accurately filled out per established procedures.
  • Followed safety policies, procedures and guidelines to prevent and reduce accidents and injuries.

Assembly Line Worker

Southco
Goldsboro , NC
2013 - 2015
  • Monitored assembly line operations and identified any issues or problems that arose.
  • Maintained accurate records of product counts and materials used during assemblies.
  • Received and processed customer orders for merchandise in a timely manner.
  • Verified accuracy of items picked, packed and shipped to customers.
  • Utilized RF scanners to scan products accurately and efficiently.
  • Executed picking tasks according to order specifications while meeting daily productivity requirements.
  • Followed safety protocols at all times when handling heavy equipment such as forklifts, pallet jacks and hand trucks.
  • Checked inventory levels on a regular basis to ensure sufficient stock availability for customer orders.
  • Performed cycle counts on inventory items as needed to maintain accurate records of stock levels in the system.

Customer Assistant

Cooper Standard
Goldsboro , NC
2013 - 2014
  • Monitored and recorded daily phone activity in log book.
  • Provided customer service support by responding to inquiries, complaints and requests for information.
  • Maintained knowledge of current office events and staff members' locations for callers inquiring about them.
  • Operated multi-line telephone system to answer incoming calls, determine purpose of callers, and forward calls to appropriate personnel or department.
  • Managed voicemail system including setting up new accounts, resetting passwords, deleting messages.
  • Utilized multiple computer applications such as Microsoft Office Suite to maintain records of all incoming and outgoing calls.

Environmental Aide

Wayne Memorial Hospital
Goldsboto , NC
2011 - 2013
  • Cleaned and sanitized patient rooms, bathrooms, offices and other areas according to prescribed procedures.
  • Vacuumed carpets and upholstered furniture.
  • Swept, mopped, scrubbed and waxed floors.
  • Performed general maintenance duties such as changing light bulbs or fixing broken locks on doors and windows.
  • Maintained inventory of cleaning supplies used throughout shift.
  • Provided assistance with moving heavy furniture or equipment as requested.
  • Adhered to departmental policies regarding safety protocols while performing job duties.
  • Responded quickly to calls for spills and other potentially dangerous situations.
  • Reviewed daily schedules to plan out cleaning routines and gather needed supplies.

Developmental Technician

Howells Childcare Center
Lagrange , NC
2010 - 2011
  • Conducted assessments to identify areas of need in client's development.
  • Collaborated with other professionals to develop appropriate strategies to enhance client's progress.
  • Maintained accurate records, including data collection and reporting activities related to clients' progress.
  • Educated parents and caregivers regarding developmental milestones, behavioral management techniques, safety protocols and other relevant topics.
  • Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
  • Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
  • Provided guidance and support to ensure safety of individuals served.

Education

High School Diploma -

Goldsboro High School
Goldsboro, NC
01-2007

Skills

  • Data Entry
  • Call Management
  • Complaint Resolution
  • Inbound and Outbound Calling
  • Switchboard Operations
  • Multi-Line Phone Systems
  • Clerical Support
  • Cycle Counts
  • Quality Control
  • Product Packaging
  • Palletizing
  • Warehouse Safety
  • Safety Procedures
  • Cleaning and Sanitizing
  • Residential Cleaning

Timeline

Warehouse Packer

Mount Olive Pickle
2015 - 2016

Assembly Line Worker

Southco
2013 - 2015

Customer Assistant

Cooper Standard
2013 - 2014

Environmental Aide

Wayne Memorial Hospital
2011 - 2013

Developmental Technician

Howells Childcare Center
2010 - 2011

High School Diploma -

Goldsboro High School

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Brittany Moses