Devoted with more than 10 years of experience. Positive role model with extensive knowledge of how to address various situations that arise when working with at-risk youth. Dedicated to individualized relationships and compassionate listening. No college experience, but I've volunteered/worked for The Salvation Army since I was a young teenager. The on-the-job experience, as well as personal experience, has given me the skills and knowledge, as well as the patience, empathy, and compassion necessary to assist families going through difficult times.
Overview
13
13
years of professional experience
Work History
Corps Mission Associate
The Salvation Army Knoxville Area Command
12.2015 - 04.2024
Developed and maintained relationships with community organizations and agencies as well as families we served.
Started a Virtual Learning Classroom for at-risk youth to give students a safe, inclusive environment to attend school during COVID. This program went on to become an After-School program when students went back to school.
Developed tailor-made interventions for individual students based on their unique needs and circumstances.
Planned and coordinated The Salvation Army's Angel Tree Christmas Assistance program each year. This program assists families with Christmas gifts and food. Each year, we serve between 400-500 families from the Knoxville Area.
Continuously researched best practices in youth outreach methodologies to implement new approaches enhancing overall effectiveness.
Managed program budgets responsibly, ensuring cost-effective use of funds while maintaining high-quality services.
Collaborated with schools and non-profit agencies to provide comprehensive support services for young people in need.
Learning Specialist
Sitel Operating
01.2011 - 12.2015
Was in charge of training classes of 20-25 people on how to use software to assist clients who called for remote assistance.
Designed interactive e-learning modules to facilitate self-paced learning and ensure accessibility for all students regardless of technological barriers or limitations.
Increased student engagement by creating immersive virtual reality experiences tailored to specific curriculum objectives.
Maximized retention rates with consistent monitoring of learner progress using tools and adjusting instructional approaches accordingly.
Developed surveys to address additional training needs.
Provided administrative support when needed
Education
High School Diploma -
David Crocket High School
Jonesborough, TN
05.2009
Skills
Time Management
Leadership Qualities
Computer Skills
Decision-Making
Relationship Building
Courteous and Professional
Flexible Schedule
Oral communication
Work Planning and Prioritization
Issue Resolution
Team Cooperation
Reliable and Responsible
Accomplishments
Collaborated with volunteers to create personalized schedules for students. By working with them and staying in communication with parents and teachers, multiple students went from failing grades to A/B honor roll.
Targeted Development - Met with parents and guardians to discuss children's progress and to determine priorities and resource needs.
Developed materials for after-school program to motivate students to participate in Mayor Jacob's Read City Initiative. This aim was to increase literacy among middle/high school students.
Successfully created and coordinated Financial Workshops in 2023 that families receiving Christmas Assistance were required to attend. This helped build relationships with families, in hopes of maintaining communication throughout the year to encourage and motivate families.
Timeline
Corps Mission Associate
The Salvation Army Knoxville Area Command
12.2015 - 04.2024
Learning Specialist
Sitel Operating
01.2011 - 12.2015
High School Diploma -
David Crocket High School
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