Janine Fielteau
Columbus,OH
Summary
Highly skilled and motivated professional with a strong focus on communication and interpersonal talents. Seeking a position to effectively utilize these skills. Excels in handling sophisticated and unstructured projects with the ability to research quickly and work independently. Eager to contribute expertise to a dynamic team and make a significant impact in a challenging work environment.
Overview
8
8
years of professional experience
Work History
Weld Final Body
Adecco USA Inc
10.2024 - Current
- Updated quality control records and reports.
- Trained other workers in inspection and testing procedures.
- Operated and maintained testing equipment.
- Examined products for imperfections and defects.
- Followed standard operating procedures for inspections and tests.
- Record over 300+ inspection and test results on data sheets.
- Repaired faults, reassembled products, and completed additional tests.
Office Assistant
Stuckey Consulting Properties Management Services
10.2021 - 11.2022
- Purchased and maintained office supplies.
- Answered and managed over incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Promptly received and forwarded over 35 incoming communications, such as phone calls, emails, and letters, to appropriate staff per day.
- Utilized office management software to record and track customer information.
- Processed incoming and outgoing mail and packages according to established procedures.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Reviewed files, records and other documents to obtain information to respond to requests.
- Input data into spreadsheets and databases.
- Edited and proofread documents for accuracy and completeness.
- Coordinated and scheduled meetings and appointments.
- Assisted with onboarding of new employees.
- Created and maintained detailed records of all office activities.
Customer Care Advocate
Alliance Data
07.2017 - 10.2020
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted 50+ call-in customers a day with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Navigated multiple computer systems and applications to find information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Identified and resolved discrepancies and errors in customer accounts.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Cross-trained and provided backup support for organizational leadership.
Education
Health Information Management Technology -
Columbus State Community College
Columbus, Ohio01.2014
Skills
- Team development
- Prioritization
- Computer proficiency
- Active learning
- Escalation management
Timeline
Weld Final Body
Adecco USA Inc
10.2024 - Current
Office Assistant
Stuckey Consulting Properties Management Services
10.2021 - 11.2022
Customer Care Advocate
Alliance Data
07.2017 - 10.2020
Health Information Management Technology -
Columbus State Community College
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