JANINE GARRETT
WASHINGTON,US
Summary
Bus operator with over 7 years of experience ensuring passenger safety and comfort while maintaining strict adherence to schedules. Demonstrates exceptional skills in customer service, conflict resolution, and emergency response, contributing to improved service reliability.
Successful human resource candidate with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations.
Overview
15
15
years of professional experience
Work History
Bus Operator
WMATA
06.2016 - 08.2025
- Operated buses safely and efficiently, adhering to schedules and routes.
- Ensured passenger safety and comfort while navigating diverse traffic conditions.
- Assisted passengers with special needs, providing courteous and attentive service.
- Maintained a clean and welcoming environment on the bus.
- Consistently met on-time performance targets, contributing to improved service reliability.
- Handled fare collection and ticketing accurately.
- Worked closely with dispatch and maintenance teams to report issues promptly.
- Participated in regular safety meetings and training sessions.
Security/ Shift Supervisor
Allied Barton
08.2013 - 04.2016
- Supervised security personnel to ensure compliance with safety protocols and company policies.
- Conducted regular inspections of premises to identify potential security risks and vulnerabilities.
- Trained and mentored new security staff, fostering a culture of accountability and professionalism.
- Monitored surveillance systems to detect suspicious activities and respond promptly to incidents.
Human Resources Associate
Covenant House
03.2010 - 09.2014
- Handled sensitive information discreetly while maintaining confidentiality and trust amongst employees.
- Processed payroll for diverse employee groups, ensuring timely and accurate compensation.
- Coordinated resolution of payroll discrepancies through effective communication with employees and management.
- Reviewed timecards for accuracy, ensuring adherence to company policies and labor regulations.
- Maintained payroll information by calculating, collecting, and entering data.
- Updated employee files with new details such as changes in address or salary levels.
Education
HIGH SCHOOL DIPLOMA -
Booker T Washington PCHS
Washington, DC06.2003
Skills
- Customer Service
- Time Management
- Conflict Resolution
- Emergency Response
- Record Keeping
- Dispatch Management
- Incident Reporting
- Data Entry
- Scheduling
- Strategic Planning
- Multi-tasking
Personal Information
Title: Transportation
Timeline
Bus Operator
WMATA
06.2016 - 08.2025
Security/ Shift Supervisor
Allied Barton
08.2013 - 04.2016
Human Resources Associate
Covenant House
03.2010 - 09.2014
HIGH SCHOOL DIPLOMA -
Booker T Washington PCHS