The primary objective is to provide operational support and exceptional customer service while working in a remote position. Would consider hybrid as well. My mother is moving in with us and I am needing to be near as the primary caregiver.
Overview
22
22
years of professional experience
Work History
Branch Office Administrator
Edward Jones
08.2021 - Current
Streamlined the coordination of schedules, boosting efficiency in branch operations.
Maintained inventory levels of office supplies, minimizing costs while ensuring availability of necessary items.
Provided exceptional customer service to both internal employees and external clients, promoting a welcoming atmosphere at the branch office.
Composed professional business correspondence, emails, meetings notes and other documents.
Entered and maintained confidential accounts as well as perform financial transactions at the direction of the Financial Advisor.
Literacy Tutor
Shawnee Heights USD 450
01.2019 - 08.2021
Assessed reading comprehension and vocabulary of students.
Encouraged students to find things to read individually to increase reading interest.
Held group and individual reading discussions to assess student reading levels.
Conducted thorough assessments of student readiness levels, enabling accurate placement within appropriate instructional groups or programs.
Guided students in developing strong written communication skills through essay coaching, grammar instruction, and editing practice.
Expanded vocabulary knowledge for students using various techniques like word games, flashcards, and context clues.
Developed strong relationships with parents and guardians, maintaining open communication regarding student progress.
Boosted student confidence in reading and writing, providing consistent encouragement and constructive feedback.
Provided one-on-one tutoring sessions for students requiring additional support outside of the classroom setting.
Established a supportive learning environment, addressing individual student concerns and fostering positive attitudes toward literacy.
Coordinated with other tutors to share best practices and continuously improve the quality of literacy instruction provided at our center.
Promoted a love for reading among students by introducing them to new books and authors based on their interests.
Improved student literacy by implementing individualized tutoring plans tailored to their specific needs.
Contributed to higher standardized test scores by reinforcing critical reading skills during tutoring sessions.
Served as a mentor for struggling readers, providing motivation and support to help them reach their literacy goals.
Motivated students with accurate feedback and positive reinforcement.
Worked closely with students on specific class struggles, closely reviewing materials and assignments to offer targeted help.
Supported students in development of critical thinking skills and perseverance to persist with challenging tasks.
Facilitated small group and one-on-one tutoring sessions focusing on academic subject areas.
Operations Assistant
Topeka Rescue Mission
01.2016 - 01.2019
Solved problems timely and effectively, ensuring customer satisfaction.
Managed day-to-day department operations with effective workflow coordination.
Assisted operations manager with planning of routine operations and special projects.
Supported daily operations by organizing office spaces for maximum functionality and ease of use.
Collaborated with other departments to foster smooth operation of daily processes.
Contributed to development of operational procedures to improve efficiency and accuracy.
Provided hands-on training to new hires, ensuring they were well-equipped to perform their roles successfully from day one.
Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.
Managed inventory control, ensuring stock levels were maintained to support daily operations effectively.
Completed daily logs for management review.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Remained solutions-oriented in face of complex problems to assist management and overall business direction.
Volunteered to help with special projects of varying degrees of complexity.
Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Receptionist
LaValley Chiropractic
02.2015 - 01.2016
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Answered phone promptly and directed incoming calls to correct offices.
Kept reception area clean and neat to give visitors positive first impression.
Paraprofessional & Substitute Teacher
Shawnee Heights USD 450
08.2002 - 05.2015
Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
Enhanced student support by delivering one-on-one and small group assistance in various subjects.
Fostered a positive learning environment by establishing strong rapport with students, parents, and faculty members.
Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
Prepared instruction materials, constructed bulletin boards, and set up work areas.
Assisted in the collection and analysis of data on student performance, contributing to ongoing progress monitoring efforts.
Assisted classroom teacher in supervising snack time and indoor and outdoor play.
Coordinated with multidisciplinary teams to evaluate student progress and adjust instructional strategies as needed.
Reported on student progress, behavior, and social skills to parents.
Monitored students on field trips, handling roll call, and group movement to keep youths safe in public settings.
Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
Strengthened student literacy skills through targeted reading intervention programs tailored to individual needs.
Administered tests and assessments to evaluate student progress and performance.
Utilized technology in classroom to enhance learning experiences.
Developed and maintained positive relationships with students, parents, and staff, enhancing school experience.
Monitored student safety during school outings, ensuring secure learning environment.
Provided one-on-one support to students with special needs, fostering supportive learning environment.
Enforced rules and instructions to maintain discipline.
Cleaned, organized and restocked classrooms for upcoming classes.
Helped teachers manage bus loading and unloading.
Stepped into non-classroom environments such as libraries to help staff manage demand.
Maintained and operated classroom equipment to maximize use and lifespan.
Assisted with school field trips and special events by collecting permission slips and payments.
Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Upheld classroom routines to support student environments and maintain consistent schedules.
Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
Maintained day-to-day classroom management and discipline to promote learning initiatives.
Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
Supervised lunchroom and recess activities.
Provided support to special education students in inclusive classrooms, developing accommodations and modifications to meet their unique needs.
Contributed to positive school culture by participating in extracurricular activities and events.
Provided substitute teaching services across multiple grade levels and subjects, maintaining educational continuity in absence of regular teachers.
Adapted quickly to different classroom settings and teaching assignments, demonstrating flexibility and resourcefulness.
Education
Certified - Biblical Counsel, Life Coach& Mental Health Coach
Light University
Online Courses
11.2016
Associate Of Arts - General Studies
Butler County Community College
El Dorado, KS
05.1987
High School Diploma -
Chapman High School
Chapman, KS
05.1984
Skills
Relationship building
Attention to detail
Reliability
Excellent communication
Organizational skills
Active listening
Verbal and written communication
Coaching and mentoring
Public Speaking
Interpersonal interactions
Timeline
Branch Office Administrator
Edward Jones
08.2021 - Current
Literacy Tutor
Shawnee Heights USD 450
01.2019 - 08.2021
Operations Assistant
Topeka Rescue Mission
01.2016 - 01.2019
Receptionist
LaValley Chiropractic
02.2015 - 01.2016
Paraprofessional & Substitute Teacher
Shawnee Heights USD 450
08.2002 - 05.2015
Certified - Biblical Counsel, Life Coach& Mental Health Coach
Light University
Associate Of Arts - General Studies
Butler County Community College
High School Diploma -
Chapman High School
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