Janine Geise
Danville,PA
Summary
Dynamic and adaptable Lead Pharmacy Technician with a proven track record at CVS, where I enhanced pharmacy efficiency and customer satisfaction. Leveraging strong organizational skills and a friendly, positive attitude, I successfully supervised a team, streamlined inventory management, and implemented improvements, significantly boosting productivity and service quality.
Overview
11
11
years of professional experience
Work History
CPhT Pharmacy Tech III
Geisinger Mail Order Pharmacy
03.2023 - Current
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Resolved third-party billing, computer system and customer service issues.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Counted and labeled prescriptions with correct item and quantity.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Set up and modified patient profiles to include current medications and insurance details.
- Entered and processed patients' prescriptions into internal system.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Proved successful working within tight deadlines and a fast-paced environment.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Lead Pharmacy Technician
CVS
04.2018 - 06.2023
- Helped maintain a clean and organized workspace for optimal efficiency during high-volume periods.
- Collected co-payments or full payments from customers.
- Supervised junior technicians, providing guidance on best practices in pharmaceutical processes and procedures.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Set up and modified patient profiles to include current medications and insurance details.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Reviewed and verified customer information and insurance provider information.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Maintained compliance with all federal and state regulations related to pharmaceutical operations, ensuring accurate record-keeping and documentation practices.
- Supervised 10 pharmacy technicians and coordinated day-to-day assignments.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Provided excellent customer service at the point-of-sale counter, efficiently managing transactions while addressing patient inquiries.
- Promoted teamwork among pharmacy staff, fostering a collaborative environment for improved productivity.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Optimized inventory management, regularly reviewing stock levels and placing timely orders to prevent shortages or overstocking issues.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Managed opening and closing duties for pharmacy.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Contributed to the development of pharmacy policies and standard operating procedures, aligning practices with organizational goals.
- Enhanced pharmacy efficiency by streamlining prescription processing and medication dispensing procedures.
- Improved customer satisfaction, addressing concerns and answering questions about medications and health conditions.
- Assisted in conducting periodic audits to ensure adherence to established policies, reporting discrepancies for corrective action.
- Collaborated in the implementation of a comprehensive quality assurance plan for continuous improvement in pharmacy services.
- Implemented new technologies within the pharmacy workflow, increasing overall efficiency and accuracy in daily tasks.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Developed and implemented improvements to pharmacy organization system.
Front End Customer Service Manager in Training
Boyers Food Market
08.2013 - 04.2018
- Enhanced customer satisfaction by efficiently addressing inquiries and resolving issues in a timely manner.
- Oversaw inventory control at the front end, reducing product loss and maintaining proper stock levels.
- Resolved escalated customer concerns with professionalism, empathy, and swift action to preserve brand reputation.
- Maintained a clean, organized workspace to create a welcoming environment for customers.
- Managed cash registers, ensuring accurate transactions while minimizing wait times for customers.
- Boosted employee morale and productivity with effective communication, team-building activities, and recognition programs.
- Assisted in the hiring, training, and onboarding of new front-end staff members to ensure a high level of customer service was maintained.
- Collaborated with other departments within the store to facilitate seamless communication and coordination between teams, improving overall efficiency and effectiveness of operations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Established team priorities, maintained schedules and monitored performance.
- Identified and communicated customer needs to supply chain capacity and quality teams.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Fostered positive relationships between front-end staff members through open communication channels and team-building events.
- Implemented cross-training initiatives among front-end staff members so that each employee could be proficient in multiple roles as needed.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
- Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
- Promoted a safe working environment by enforcing safety guidelines among team members consistently.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Resolved escalated customer complaints with diplomacy and professionalism, maintaining strong relationships with clientele.
- Streamlined checkout processes for increased efficiency, resulting in shorter wait times for customers.
- Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
- Conducted regular training sessions for new hires and existing employees on company policies, procedures, and best practices.
- Increased employee retention by fostering a positive work environment and providing ongoing support to team members.
- Managed inventory levels in the front-end area to avoid stockouts or overstock situations, ensuring optimal product availability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Education
Associate of Applied Science - Accounting And Business Management
McCann School Of Business
Mahanoy City, PA05-1994
Skills
- Attention to Detail
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Collaboration and Teamwork
- Computer Proficiency
- Customer Service
- Multitasking
- Team Leadership
- Data Entry
- Decision-Making
- Staff Training
- Customer and Service-Oriented
- Activity Planning
- Group Discussions
Timeline
CPhT Pharmacy Tech III
Geisinger Mail Order Pharmacy
03.2023 - Current
Lead Pharmacy Technician
CVS
04.2018 - 06.2023
Front End Customer Service Manager in Training
Boyers Food Market
08.2013 - 04.2018
Associate of Applied Science - Accounting And Business Management
McCann School Of Business
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