Janine Gerald-Richards

Professional Experience

Operations Manager (Remote since December 2023) Transportation Association of Greenwich | February 2017 – Present

• Delivered outstanding customer service by promptly addressing and resolving client requests and inquiries, contributing to a 95% customer satisfaction rate.
• Scheduled and dispatched up to 15 drivers using RouteMatch to meet customer demands and ensure timely service delivery.
• Managed service records, work charges, and inventory, improving accuracy and operational efficiency.
• Collaborated with supervisors and customers to resolve service-related challenges, ensuring smooth operations and client satisfaction.

Dispatcher Transportation Association of Greenwich | June 1997 – July 2000

• Developed and managed daily schedules for 15 drivers, prioritizing client needs and timely service delivery.
• Monitored routes and adjusted schedules to accommodate customer requests, ensuring service reliability.
• Fostered excellent client relationships through effective communication and prompt issue resolution.

Paratransit Driver Transportation Association of Greenwich | July 2000 – January 2017

• Provided safe and dependable transportation services while building long-term customer relationships through exceptional service quality.
• Coordinated with dispatch to ensure seamless scheduling and customer satisfaction.

Job Coordinator (Hybrid/Remote) ARC | August 1992 – December 1999

• Maintained service plans and communication logs to ensure accurate execution and customer satisfaction.
• Collaborated with teams to optimize workflows, improving efficiency and enhancing participant outcomes.

Associate Counselor ARC | August 1989 – August 1992

• Supported residents’ well-being through daily activities and educational programs, fostering positive relationships with families and stakeholders.
• Promoted effective communication to strengthen community relations and improve service delivery.

This version places strong emphasis on

• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

• Maintained full understanding of local roads and traffic patterns.
• Performed basic repairs and maintenance actions to keep vehicle working at peak performance.
• Worked different route every day based on changing passenger locations and destinations.
• Promoted safe driving practices among fellow drivers by adhering to traffic laws, company policies, and defensive driving techniques.Provided safe and dependable transportation services while building long-term customer relationships through exceptional service quality.
• Coordinated with dispatch to ensure seamless scheduling and customer satisfaction.
• Upheld exceptional punctuality to ensure minimal wait times for passengers and adherence to daily schedules.

Dispatcher Transportation Association of Greenwich | June 1997 – July 2000

• Developed and managed daily schedules for 15 drivers, prioritizing client needs and timely service delivery.
• Monitored routes and adjusted schedules to accommodate customer requests, ensuring service reliability.
• Fostered excellent client relationships through effective communication and prompt issue resolution.
• Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
• Communicated with drivers and personnel to coordinate timely delivery of goods and materials.

• Enhanced company reputation with exceptional customer service skills that consistently exceeded
• Maintained service plans and communication logs to ensure accurate execution and customer satisfaction.
• Collaborated with teams to optimize workflows, improving efficiency and enhancing participant outcomes.

• Developed individualized treatment plans for clients to address specific needs and goals, resulting in improved mental health outcomes.Supported residents’ well-being through daily activities and educational programs, fostering positive relationships with families and stakeholders.
• Promote effective communication to strengthen community relations and improve service delivery.
• Assisted clients in developing strategies for self-care, stress management, and emotional regulation as part of overall treatment plans.

attention detail , time management organization, problem solving, communication skill database

typing and taking not

• creating itineraries: based on client needs and research
• create detailed travel itineraries
• including flights accommodations, transportation and activites

math, english,art, social studies history