JANINE GERBER

Managed appointment scheduling and patient inquiries to enhance clinic efficiency.

• Provided exceptional customer service, fostering positive relationships with pet owners and staff.
• Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Organized and detail-oriented with a strong work ethic.
• Adaptable and proficient in learning new concepts quickly and efficiently.

• Crafted innovative cocktails and beverages, enhancing customer satisfaction and experience.
• Managed bar inventory, ensuring optimal stock levels and minimizing waste.
• Trained new staff on bartending techniques and customer service best practices.
• Maintained cleanliness and organization of bar area to comply with health regulations.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.

• Coordinate all information and details before, during and after foreclosure hearing
• Provide assistance and update to Attorney and Management throughout foreclosure hearing process
• Conduct pre-claim investigation, legal research, pre case assessment
• Draft pleadings, motions and appellate documents and file them with the court
• Perform administrative duties, calendar hearings and deadlines, organize case files, manage logistics
• Maintain pleading discovery index’s
• Organize Exhibits, evidence, briefs and appendices

• Led content development projects and provided coaching to new colleagues in the mortgage industry, ensuring a smooth onboarding process and enhanced knowledge transfer.
• Designed and delivered comprehensive training sessions, both in-person and virtual, tailored for mortgage operations professionals to improve their skill sets and operational efficiency.
• Created customized learning experiences that aligned with organizational growth objectives and addressed specific training needs to maximize impact.
• Encompass

• Designed and facilitated both in-person and virtual training sessions for mortgage operations professionals, including specialized courses on Mortgage I and Mortgage Calculations.
• Acted as a trusted advisor by analyzing high performers to identify learning opportunities and enhance organizational performance.
• Developed tailored learning solutions to accelerate organizational growth and meet the specific needs of mortgage operations teams.
• Delivered relevant learning products and solutions at learners' moments of need, driving immediate and sustained performance improvements.
• Conducted research and utilized performance metrics to create targeted learning solutions that address performance gaps and boost productivity.
• Encompass
• Promoted 10/2019 - 2/2020

• Oversaw a commercial loan pipeline of 40-50 files, ensuring smooth processing and timely completions.
• Conducted thorough reviews of loan files, identified missing documentation, and generated condition lists for applicants.
• Evaluated loan approvals against established bank and government lending standards for adherence and accuracy.
• Collaborated closely with the legal team to manage and approve entities, ensuring compliance and thorough vetting.
• Maintained strong client relationships, providing exceptional service and support throughout the loan process.
• Encompass

• Designed and facilitated both in-person and virtual training sessions for mortgage operations professionals, including specialized courses on Mortgage I and Mortgage Calculations.
• Acted as a trusted advisor by analyzing high performers to identify learning opportunities and enhance organizational performance.
• Developed tailored learning solutions to accelerate organizational growth and meet the specific needs of mortgage operations teams.
• Delivered relevant learning products and solutions at learners' moments of need, driving immediate and sustained performance improvements.
• Conducted research and utilized performance metrics to create targeted learning solutions that address performance gaps and boost productivity.
• Encompass

• Created and led in-person and virtual training programs for mortgage operations professionals, including specialized courses on Mortgage I and Mortgage Calculations.
• Partnered with stakeholders to identify learning opportunities by analyzing high performer behaviors, driving continuous improvement.
• Delivered modern, tailored learning experiences to accelerate organizational growth and meet specific operational needs.
• Provided learning products and solutions tailored to the learners' moment of need, effectively boosting performance and efficiency.
• Researched and utilized performance metrics to develop targeted learning solutions, addressing performance gaps and enhancing productivity.
• PCLender
• CreditPlus

• Simplified complex financial options for applicants, ensuring clear understanding and informed decision-making.
• Guided borrowers through loan workout options, including forbearance agreements, short sales, deed in lieu processes, and repayment plans.
• Conducted property valuations to evaluate the feasibility of foreclosure and informed decision-making.
• Collected and reviewed all necessary documentation, including credit, income, and assets, ensuring accuracy for loan feasibility determinations.
• AS500