Janine Gilders

Accomplished Customer Service Representative at the Social Security Administration, adept in documentation review and conflict resolution. Leveraged effective communication to enhance customer satisfaction and ensure compliance. Demonstrated attention to detail and problem-solving skills, successfully processing claims and resolving inquiries. Proven track record in maintaining confidentiality and accuracy, contributing to a 20% increase in customer satisfaction. Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes.