Hi, I’m
JANINE GONZALEZ
Snellville,GA
Summary
Friendly and enthusiastic hard worker. Willing and able to learn new tasks quickly and proficient in growing key customer relationships. Represent establishment with friendly, professional demeanor at all times. Complex Problem Solving Bi-Lingual with the ability to translate Work well without supervision Ability to prioritize and remain focused on the essence of an issue Very Capable of handling a large case load and keeping communication open with vendors
Overview
18
years of professional experience
Work History
Gwinnett County Public School SystemSuwanee, GA
Clerk
12.2020 - Current
Job overview
- Organized and maintained filing systems for confidential documents.
- 9-10th Grade Discipline (referrals, detention,tardy stations)
- Maintained and Programmed School Bells
- Reported all school drills(fire,weather and hard lock downs)
- Translation
- Tribunal Packet Organization
- School Key and walkie Distribution
- Student Registration
- Lead for group "No Place For Hate"
- Answered calls and spoke to parents
- Transportation ( student passes, routing and scheduling)
Dh PaceNorcross, GA
Customer Service Rep
09.2019 - 04.2020
Job overview
- Completed paperwork associated with merchandise, price adjustments, customer returns, and cash register operation
- Completed and processed paperwork and records with attention to detail to ensure accurate entry of important data in company CRM
- Cross-sold financial services aggressively to customers and followed up with existing account holders to offer new products
- Answered calls or emails from customers and assisted with special requests or resolving complaints
- Responded to questions and followed up on customer interactions
- Prepared order sheets and sent out invoices and statements for payments due
- Responded to customer questions and complaints and documented consumer communications
Edison Home CareBrooklyn, NY
Lead Case Coordinator
12.2015 - 06.2019
Job overview
- Establish work schedules and assignments for staff following authorization and contract orders
- Covering emergency last minute cases in HHA Exchange
- Covering and stabilizing a case load of about 300 cases
- Communicating any changes in the members or case to the contract in a timely fashion
- Check to ensure that appropriate changes were made to resolve customers' problems
- Billing and Call Maintenance
- Emergency On Call Coverage when needed
Heart to Heart Home CareBrooklyn, NY
Field Staff Supervisor
06.2015 - 12.2015
Job overview
- Establish work schedules and assignments for staff, authorizations and orders
- Covering emergency last minute cases in HHA Exchange and HC Plus
- Covering and stabilizing a case load of 100 cases
- Communicating any changes in the members or case to the contract in a timely fashion
- Check to ensure that appropriate changes were made to resolve customers' problems
Doctors On CallBrooklyn, NY
Lead Customer Service Rep
06.2012 - 05.2015
Job overview
- Schedule and route providers to patients homes
- Communicate to Case Managers and nurses changes in patients
- Productivity report everyday to account for appointments made
- Train and help my team on a daily basis
- Team huddles to motivate staff
Parent Care Home CareBrooklyn, NY
Case Coordinator
11.2008 - 06.2011
Job overview
- Assigned HHA to new cases in accordance with orders
- Scheduled fingerprint visits using Live Scan
- Verified and Confirmed scheduled for payroll purposes
- Recruit and screen qualified paraprofessionals
- Document and report any service service issues, patient complaints and incidents
- Covered cases as a 24 hour on call coordinator
Tri- Borough Home CareBrooklyn, NY
Case Coordinator
10.2006 - 06.2007
Job overview
- Obtained patient information as needed to provide appropriate service
- Orient paraprofessionals to job responsibility and agency policy and procedures
- Arrange coverage for all scheduled service hours/cases including emergencies,replacements and weekend cases
- Over looked pre-employment requirements
Education
Provide 24 hour on call service
06.2004
GED
Hillcrest High School
General Academics
Skills
- Bi-lingual
- Gold Care,Staff Monitor ,E
- Clinical, HC Plus Sandata, HHA Exchange
- Able to supervise a coordination team
- Synergy
- Intercom Bell Schedule
- Lotus Notes
Accomplishments
- Administration Recognition ( Staff Builder of the Year, Monthly staff AP recognition)
Timeline
Clerk
Gwinnett County Public School System
12.2020 - Current
Customer Service Rep
Dh Pace
09.2019 - 04.2020
Lead Case Coordinator
Edison Home Care
12.2015 - 06.2019
Field Staff Supervisor
Heart to Heart Home Care
06.2015 - 12.2015
Lead Customer Service Rep
Doctors On Call
06.2012 - 05.2015
Case Coordinator
Parent Care Home Care
11.2008 - 06.2011
Case Coordinator
Tri- Borough Home Care
10.2006 - 06.2007
Provide 24 hour on call service
GED
Hillcrest High School
General Academics