Janine Hecker
Watsontown,US
Summary
Healthcare operations leader with extensive experience at UPMC, focused on team building and project management. Proven results in infection control and improved patient outcomes through evidence-based care strategies. Skilled in cross-department coordination to drive service improvements and staffing optimization in fast-paced environments.
Overview
1
1
Certification
15
15
years of professional experience
Work History
Unit Director
UPMC
Williamsport, Pennsylvania
08.2024 - Current
- Directed inpatient unit operations within UPMC care standards and policies.
- Supervised nursing staff, scheduling, and daily patient flow.
- Coordinated interdisciplinary communication with physicians, case managers, and support teams.
- Monitored compliance with UPMC quality, safety, and regulatory requirements.
- Reviewed staffing needs, assignments, and unit coverage plans.
- Led staff coaching, onboarding, and performance discussions.
- Managed patient care issues and escalated concerns to leadership.
- Partnered with UPMC departments to support service improvements and workflow changes.
- Communicated with management to facilitate efficient unit operation.
- Organized team building activities designed to improve morale among staff members.
AOD
NCPA UPMC
Williamsport, US
04.2021 - 07.2023
- Accountable for proactively coordinating the activities of admission, discharge and transfer of patients thereby supporting throughput in the facility.
- Provides direction to department leaders to ensure safe levels of staffing while maintaining efficient hospital throughput.
- Serves as a resource for all staff and is able to apply competent knowledge and skills to achieve quality outcomes.
- Provides an interim leadership including but not limited to crisis management intervention as a representative of hospital administration.
- Channels pertinent patient/employee/department information to appropriate internal and external sources.
- Uses appropriate interpersonal styles and techniques to gain acceptance of ideas or plans.
- Uses critical thinking skills to effectively advise and direct health care providers in their delivery of patient care while maximizing the efficient use of resources.
Clinician-5E Acute Care/Trauma Stepdown
NCPA UPMC
Williamsport, US
06.2015 - 04.2021
- Continuously improved the quality of care and the work environment of outcomes and the integration of research and best practices into daily work.
- Shared learning from improvements with other units and/or spread across the business unit or system.
- Identified patient and staff focused opportunities for improvement and lead the change process.
- Maintained open staff communication channels for enhanced care continuity.
- Implemented infection control measures for improved hygiene and reduced risk.
- Liaised with healthcare professionals and patients to discuss treatment plans through multidisciplinary rounding.
- Assumed formal leadership responsibilities for: Implementing the new video monitoring system, Implementation of NLR and BSSR through Studor.
Professional Staff Nurse
NCPA UPMC
Williamsport, US
06.2012 - 06.2015
- Administered medication with meticulous attention to detail.
- Delivered exceptional care to boost patient health outcomes.
- Disposed of samples and hazardous waste to prevent infection.
- Prepared patients for surgery by following strict hygiene and fasting procedures.
- Delivered life support with updated first aid and CPR training.
- Managed patient discharges, providing relevant follow-up care advice with required prescriptions and medication.
- Safely operated hoists, wheelchairs, and transfer equipment to securely maneuver patients.
- Implemented and updated treatment plans in collaboration with doctors.
- Assessed, planned, and implemented treatments with precision and care, prioritizing patient wellbeing.
- Delivered consistently high standards of individualized nursing care, best maintaining patients' health and wellbeing.
CNA
Riverwoods
Lewisburg, US
12.2011 - 06.2012
- Established turning and repositioning routine for bedridden patients that led to reduction in reported bedsores.
- Improved patient wellbeing by consistently engaging conversation and encouraging social interaction.
- Preserved patient dignity while performing tasks related to personal hygiene, including bathing, dressing, toileting, bedpan changes.
- Helped patients to consistently meet nutritional needs, providing eating encouragement and support to prevent malnutrition.
- Maintained a safe and clean working environment for patients and employees, adhering to infection-control, hazardous waste and other policies and protocols across all tasks.
- Applied safe transportation techniques to transfer patients between wards ensuring zero incidents.
- Upheld meticulous levels of cleanliness for optimal hygiene levels in line with health and safety guidelines.
Education
Associates: Nursing -
Pennsylvania College of Technology
Williamsport, US06.2012
Bachelor of Science: Nursing -
Pennsylvania College of Technology
Williamsport, US05.2012
Skills
- Networking with department heads
- Infection control and prevention
- Team building
- Project management
- Staff supervision
Certification
- 07/01/22, Certification: UPMC Just Culture, Wolfe Center
- 04/01/21, Trauma Nursing Core Course, Emergency Nurses Association
- 05/01/22, Advanced Cardiac Life Support, NCPA UPMC - Lycoming, Lycoming
- 01/01/15, 01/01/20, Certification: Gerontology, American Nurses Credentialing Center
Accomplishments
Work closely with units, Unit Directors, RNs, and Clinical Care Coordinator to encourage speedy discharges to facility patient flow from the ED to the inpatient floors.
Timeline
Unit Director
UPMC
08.2024 - Current
AOD
NCPA UPMC
04.2021 - 07.2023
Clinician-5E Acute Care/Trauma Stepdown
NCPA UPMC
06.2015 - 04.2021
Professional Staff Nurse
NCPA UPMC
06.2012 - 06.2015
CNA
Riverwoods
12.2011 - 06.2012
Associates: Nursing -
Pennsylvania College of Technology
Bachelor of Science: Nursing -
Pennsylvania College of Technology