Janine Israel
West Palm Beach
Summary
Board-certified Pharmacy Technician excited to bring several years of experience to growing team. Well-versed in all elements of medication dispensing, regulatory compliance, and drug inventory control. Highly proficient in building lasting relationships with patients and customers.
Overview
19
19
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work History
Senior Certified Pharmacy Technician
Walgreens
West Palm Beach
05.2015 - Current
- Managed medication inventory and ensured timely restocking of pharmacy supplies.
- Assisted pharmacists in preparing and dispensing prescriptions accurately.
- Implemented workflow improvements to enhance pharmacy efficiency regularly.
- Managed workflow within the pharmacy department while adhering to all state regulations.
- Administered various vaccines to patients.
- Maintained accurate records and inventory of pharmaceuticals, supplies, and equipment.
- Monitored expiration dates on medications in order to maintain product integrity.
- Provided support for pharmacists during drug distribution activities.
- Assisted with the development of policy changes related to pharmacy services.
- Managed inventories, rotated stock, removed expired, or damaged drug products and resolved discrepancies in drug counts.
- Created new customer profiles and updated demographics, allergies, and new medications in pharmacy computer systems.
- Efficiently processed cash register transactions for new and refilled prescription orders.
- Adhered to regulatory guidelines for workplace safety and customer confidentiality.
- Compiled customer demographic, allergy, and medical history background.
- Resolved billing issues with insurance companies or other third-party payers.
- Ensured compliance with federal and state laws pertaining to controlled substances.
- Trained new employees on pharmacy operations, policies, procedures, and safety protocols.
- Ordered prescription refills as requested by physicians or authorized personnel.
- Consulted with customers via telephone or in-person to assist with navigating pharmacy systems and completing requests.
- Coordinated with healthcare providers to clarify prescription orders.
- Managed the pharmacy's electronic health records system.
- Oversaw the ordering, receiving, and storage of pharmacy inventory.
- Developed and maintained positive relationships with patients and healthcare providers.
- Communicated effectively with doctors and insurance agencies to resolve prescription cost discrepancies.
- Computed charges for medication or equipment dispensed to hospital patients and entered data into computer.
- Received written prescriptions and refill requests from patients, evaluating information for completeness and accuracy before filling.
- Mixed pharmaceutical preparations according to written prescriptions.
- Transferred medication from vials to sterile, disposable syringes using aseptic techniques.
Customer service representative/Apparel Associate
Kmart
West Palm Beach
03.2009 - 01.2010
- Assisted customers with inquiries and product selections.
- Resolved customer complaints efficiently and professionally.
- Processed transactions accurately using point-of-sale systems.
- Educated customers about promotions and loyalty programs.
- Handled returns and exchanges following company policies.
- Provided feedback to management on customer trends and preferences.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Developed strong customer relationships to encourage repeat business.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
Registered Pharmacy Technician
Walgreens
Loxahatchee Groves
11.2006 - 08.2008
- Assisted pharmacists with medication management and patient consultations.
- Maintained inventory levels and organized stock to ensure product availability.
- Ensured compliance with safety regulations and pharmacy policies consistently.
- Maintained accurate records of medications, including dosages, patient information and other related data.
- Processed third-party insurance claims for prescription medications.
- Checked expiration dates on all medications regularly to ensure freshness of product.
- Monitored storage areas for proper temperature control of medications.
- Performed cashier duties such as accepting payments, issuing receipts, and counting money back to customers.
- Conducted periodic physical inventories of controlled substances in accordance with state regulations.
Education
Associate of Arts - Journalism
Palm Beach State College
Palm Beach Gardens, FL 08.2010 - 05.2012
Some College (No Degree) - Journalism
Florida Atlantic University
Boca Raton, FLSkills
- Medication management
- Prescription preparation
- Inventory control
- Vaccine administration
- Insurance processing
- Customer relationship management
- Workflow improvement
- Electronic health records
- Data entry accuracy
- Problem solving
- Filling prescriptions precisely
- Pharmacy equipment use
- Proper labeling procedures
- Medication storage
- Prescription processing
- Pharmacy operations
Certification
- Nationally certified
- Registered Technican License
References
References available upon request.
Timeline
Senior Certified Pharmacy Technician
Walgreens
05.2015 - Current
Associate of Arts - Journalism
Palm Beach State College
08.2010 - 05.2012
Customer service representative/Apparel Associate
Kmart
03.2009 - 01.2010
Registered Pharmacy Technician
Walgreens
11.2006 - 08.2008
Some College (No Degree) - Journalism
Florida Atlantic University