Janine Johnson
Customer Service
Taylor,MI
Summary
To work within a team oriented business with appreciation for individual's talents on each team.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
24
24
years of professional experience
Work History
Professional Pet Sitter
Bark & Meow Pet Sitting Service
01.2012 - Current
- Professional Pet Sitting
- Administer Medication
- Overnights
- On Call
Loyalty Program Service Associate
Hyatt Hotels
06.2022 - 06.2025
- Answer inbound calls through CXOne (90-125 per day)
- Outbound calls to national and international properties
- Distribution Service tickets
- Book, cancel and amend reservations in Reserve 14.5.5
- Upsell rooms
- Convention Booking (CONV)
- EEM Schedule, IEX request and ServiceNow
- Expert articles (flag)
- Escalation GESA and CARE Resolution
- Loyalty Empowerment in Tally software
- Globalist tier line
- Microsoft Outlook, OneDrive and OneNote
- Polycom hardware/software
- Thin Client hardware/software
- Expert in MMS properties and SLH
- Resort and Luxury assistant
Wireless Customer Service Representative
Republic Wireless
10.2018 - 05.2022
- Inbound calls for troubleshooting/activation of CDMA and MVNO phones
- Zendesk ticketing system for troubleshooting CDMA and MVNO phones
- All phases of Hardware/Software activation for CDMA and MVNO phones
Cashier/Shift Supervisor
CVS Pharmacy
11.2016 - 08.2018
- Cashier
- Stock
- Retail Sales
- Planograms
- Customer Care Card
Human Resource/Payroll Assistant
Howard Ternes Packaging Co
03.2010 - 12.2011
- Human Resource/Payroll
- Payroll hours/corrections/out of job class in Kronos system
- Direct Deposit and W-4 forms.
- FMLA
- Workmen's Compensation
- Short-Term Disability
- Blue Cross/Blue Shield
- AFLAC
- FSA
- Oversee 135 Union and 20 salaried employees.
- All phases of disciplinary action.
- Assist Plant Manager and Director of Operations.
- Process all Medical, Personal and Vacation requests.
- Distribute Checks.
- Employee Call Line.
- Microsoft Excel and Outlook.
Payroll Assistant
Serta Restokraft
01.2007 - 12.2009
- Input Hours and Earnings for 75+ union employees.
- Direct Deposit and W-4 forms.
- True Time and OHM Payroll system.
- Scan tickets for incentive earnings.
- Calculate average earnings for drivers
- Labor Analysis report.
- Loan requests and deductions.
- Garnishments, FOC and Voluntary I.R.S. deductions.
- Accounts Payable
- Exception reports.
Accounting Clerk
Kelly Temporary Service
01.2006 - 12.2007
- Accounts Receivable/Accounts Payable
- AR/AP for Auto Dealer supply co.
- Collections
- Bank Deposits
- Credit Card verification
- Sales CSR
- Month End assistance
Accounting Clerk/Teller
First Catholic F.C.U
01.2004 - 12.2006
- Reconcile Visa accounts
- Post to Journal and General Ledger
- Quarterly I.R.S. taxes
- Episys system
- Cash Handling
- Ten Key
- Sales
Clerical/Accounting
Snelling Temporary Service
01.2002 - 12.2002
- Switchboard Operator for Inland Waters
- AAA of Dearborn Gadget Program
- Data Entry of property taxes for City of Allen Park
- ASN Auditor for CTI Transportation-Mazda Plant
- Microsoft Word, Excel and Outlook
Education
Non degree - General Business
Henry Ford Community College
Dearborn, MI12.1989
Skills
- Data Entry
- Internet
- Microsoft Word
- Outlook
- Kronos
- 10 Key
- Excel
- Pet safety
- Client confidentiality
- Reliable transportation
- Customer service
- Verbal and written communication
- Pet care needs
- Animal exercise
- Medication management
- Pet boarding
Timeline
Loyalty Program Service Associate
Hyatt Hotels
06.2022 - 06.2025
Wireless Customer Service Representative
Republic Wireless
10.2018 - 05.2022
Cashier/Shift Supervisor
CVS Pharmacy
11.2016 - 08.2018
Professional Pet Sitter
Bark & Meow Pet Sitting Service
01.2012 - Current
Human Resource/Payroll Assistant
Howard Ternes Packaging Co
03.2010 - 12.2011
Payroll Assistant
Serta Restokraft
01.2007 - 12.2009
Accounting Clerk
Kelly Temporary Service
01.2006 - 12.2007
Accounting Clerk/Teller
First Catholic F.C.U
01.2004 - 12.2006
Clerical/Accounting
Snelling Temporary Service
01.2002 - 12.2002
Non degree - General Business
Henry Ford Community College
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