Summary
Overview
Work History
Education
Skills
Timeline
Generic
Janine Johnson

Janine Johnson

Lake Charles,LA

Summary

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

22
22
years of professional experience

Work History

Car Salesperson

Autoplex 2000 in Moss Bluff
02.2024 - Current
  • Completed registration paperwork and sales documentation.
  • Consistently adhered to company guidelines regarding ethical selling practices.
  • Established and devised strategy to meet personal goals consistent with dealership standards of productivity.
  • Maximized profit margins by effectively negotiating trade-in values and upselling additional services or products.
  • Utilized a client-focused approach when suggesting potential vehicles that met their unique needs.
  • Streamlined administrative tasks such as inventory management and sales documentation, improving overall efficiency within the department.
  • Increased dealership revenue with effective sales strategies tailored to individual client needs.
  • Developed successful sales strategies to maximize customer satisfaction and profit.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Prioritized helping customers over completing other routine tasks in store.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
  • Delivered high-quality service by addressing customer concerns promptly and professionally.
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
  • Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
  • Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
  • Improved the overall buying experience for each client by offering attentive support during test drives.
  • Achieved top-performer status consistently among peers due to strong attention to detail when presenting vehicles to potential buyers.
  • Trained new sales staff members on company policies, procedures, and best practices in customer service delivery.
  • Expanded dealership''s clientele through targeted outreach efforts, including local events and social media engagement.
  • Prepared purchased vehicles and completed final delivery checks.
  • Responded to customer enquiries via telephone and email.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Performed cash, card, and check transactions to complete customer purchases.

Car Salesperson

Kia of Lake Charles
06.2015 - 02.2024
  • Negotiated purchase prices and explained sales, warranty, and optional products.
  • Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
  • Answered telephone and email inquiries from potential customers.
  • Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
  • Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
  • Greeted customers on lot and in showroom to answer questions about brand and available inventory.
  • Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
  • Boosted customer satisfaction by providing comprehensive information on vehicle features and options.
  • Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
  • Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
  • Delivered high-quality service by addressing customer concerns promptly and professionally.
  • Reviewed vehicles before final delivery to validate for completed tasks such as installed add-ons and damage corrections.
  • Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
  • Facilitated clear communication between dealership and customers during the finalization of sales transactions, ensuring all parties were fully informed throughout the process.
  • Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
  • Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
  • Met customers on lot and in showroom to discuss available vehicles and options.
  • Maintained open lines of communication with colleagues across departments to ensure a seamless experience for clients throughout the entire sales process.
  • Improved the overall buying experience for each client by offering attentive support during test drives.
  • Achieved top-performer status consistently among peers due to strong attention to detail when presenting vehicles to potential buyers.
  • Trained new sales staff members on company policies, procedures, and best practices in customer service delivery.
  • Expanded dealership''s clientele through targeted outreach efforts, including local events and social media engagement.
  • Prepared purchased vehicles and completed final delivery checks.
  • Responded to customer enquiries via telephone and email.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Performed cash, card, and check transactions to complete customer purchases.

Lead Scaffold Builder

Brock Services
04.2010 - 05.2015
  • Streamlined the construction process by collaborating closely with other trades involved in the project, such as electricians, painters, and carpenters.
  • Boosted team morale by fostering a positive work environment where collaboration was encouraged among lead builders and crew members alike.
  • Expedited project completion through proficient use of tube-and-clamp, system, or frame scaffolds according to specific job requirements.
  • Continuously updated knowledge of industry trends and best practices in scaffolding techniques, leading to more efficient and innovative solutions.
  • Contributed to company reputation for excellence through consistent delivery of high-quality workmanship on all scaffold installations.
  • Increased project efficiency by effectively planning and organizing scaffold erection, modification, and dismantling tasks.
  • Collaborated with architects, engineers, and other stakeholders to develop custom scaffold designs for specialized applications.
  • Optimized usage of materials with accurate estimation of required scaffolding components based on project specifications.
  • Improved overall work quality by providing guidance and hands-on training to junior scaffold builders on best practices.
  • Supervised teams of scaffold builders during large-scale projects, effectively delegating tasks and overseeing progress to ensure timely completion.
  • Reduced downtime for scaffold adjustments with efficient communication and coordination among team members.
  • Effectively managed inventory of scaffolding supplies to maintain adequate stock levels for various projects.
  • Spearheaded efforts in implementing new procedures or technologies that led to improved productivity within the team.
  • Ensured proper load distribution across scaffolds with meticulous attention to weight capacity calculations during design phases.
  • Enhanced safety measures by conducting regular inspections and maintenance checks on scaffolding equipment.
  • Demonstrated adaptability in responding to varied work conditions including extreme heights or tight spaces while maintaining high performance standards.
  • Promoted adherence to safe working practices throughout all stages of scaffold installation processes, preventing accidents and injuries on site.
  • Maximized client satisfaction by promptly addressing their concerns regarding scaffold design or placement during construction projects.
  • Completed projects within deadline by prioritizing tasks, managing resources, and addressing potential issues proactively.
  • Maintained a clean worksite to minimize hazards and ensure compliance with OSHA regulations.
  • Assembled, erected and dismantled scaffolding structures to meet project needs.
  • Disassembled scaffolding and equipment when projects were completed or after each shift according to strict schedules.
  • Verified all scaffolding materials were stored safely and securely.
  • Followed OSHA regulations and safety standards when installing and working with scaffolding.
  • Assisted with tying off and securing scaffolding to building structures to optimize safety.
  • Worked in team-focused environment to collaboratively complete projects on time and within budget.
  • Safely installed and dismantled scaffolding from aerial lifts and larger lifts.
  • Built custom scaffolding structures to specifications for diverse applications.
  • Inspected scaffolding for safety and structural integrity before each use.
  • Trained new employees on proper safety procedures for working on scaffolding.
  • Utilized problem-solving skills to troubleshoot and resolve issues with scaffolding structures.
  • Carried materials and equipment weighing up to 50 pounds onto job sites in various climates and weather conditions.
  • Worked around live machinery and ongoing operations to complete scaffolding projects on-time and under budget.
  • Utilized ladders, small lifts and rope access systems to safely access hard-to-reach areas.
  • Effectively used nails, screws, pneumatic nailing systems, concrete anchors, powder-actuated fasteners and framing connectors.

Insulation Installer

Thermal Insulation
09.2007 - 08.2009
  • Delivered high-quality workmanship by mastering the installation techniques for various insulation products.
  • Worked with variety of insulation material types in residential and commercial settings.
  • Collaborated with construction teams to ensure timely completion of insulation projects.
  • Reduced energy costs for clients with proper installation of various insulation types, such as fiberglass, cellulose, or spray foam.
  • Climbed ladders, worked with hand tools, drills, pumps and other hand-held and electrical equipment necessary for installing insulation.
  • Optimized material usage by calculating necessary quantities and minimizing waste during installations.
  • Maintained high standard of clean-up before leaving job sites, completing necessary touch-up work and clean-up to avoid leaving property owners to deal with dust or debris.
  • Maintained cleanliness at job sites by disposing of waste materials properly and keeping work areas organized.
  • Assisted in training new hires on proper techniques and procedures for successful insulation installation jobs.
  • Supported team members in complex projects, promoting a collaborative working environment that fostered skill development and knowledge sharing.
  • Managed inventory levels effectively, ensuring sufficient supplies were available for upcoming projects without causing delays due to lack of materials.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
  • Cut, formed and arranged insulation to promote efficiency of materials for each project.
  • Measured and prepared work materials and surfaces by marking dimensions and reference lines on material.

Crew Leader

McDonald's
05.2003 - 07.2008
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Monitored team members to verify work quality and address concerns.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.

Education

High School Diploma -

Iowa High School
Iowa, LA
05-2005

Skills

  • Strong negotiation
  • Building rapport
  • Sales presentations
  • Persuasion techniques
  • Goal oriented
  • Cold calling
  • Closing deals
  • Customer service
  • Sales closing
  • Price negotiation
  • Follow-up skills
  • Relationship building
  • Friendly and enthusiastic
  • Sales and marketing
  • Sales strategies
  • Appointment scheduling
  • Negotiations strength

Timeline

Car Salesperson

Autoplex 2000 in Moss Bluff
02.2024 - Current

Car Salesperson

Kia of Lake Charles
06.2015 - 02.2024

Lead Scaffold Builder

Brock Services
04.2010 - 05.2015

Insulation Installer

Thermal Insulation
09.2007 - 08.2009

Crew Leader

McDonald's
05.2003 - 07.2008

High School Diploma -

Iowa High School

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