Janine Johnson

• Managed an extremely high volume of incoming calls for over 200 doctors offices & 10 hospitals; providing outstanding customer service to callers.
• Received incoming calls and paged physicians, hospitals and all departments necessary over a multi line phone system.
• Connected callers with appropriate professional, department, or business.
• Collected personal information from customers to accurately document requests.
• Followed up on customer inquiries to confirm issues were adequately addressed.
• Maintained accurate records of calls placed and received.
• Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
• Resolved customer issues and complaints promptly and politely, upholding satisfaction.

After leaving NY Cancer & Blood Specialists, Dr.Rizvi resumed private practice; I was with him from the onset of the new office and

helped him from top to bottom in all aspects of initiating said practice, making it run successfully and efficiently until he decided to retire.

• Open and close the office daily punctually
• Obtain and maintain prior authorizations for radiology, medications, chemotherapy, immunotherapy, ect.
• Generate forms and letters for office use
• Make a daily list of patients' appointments and verify copays for the front desk receptionists
• Collect, balance, settle, and document copays at the end of the day
• Handle all specialty drug processes
• Write out checks for monthly bills and invoices
• Hold meetings with staff for updates/changes/issues/practice policies
• Train new staff
• Implement policies and procedures
• Compute employees' hours worked for payroll
• Update patient records
• Gather daily superbills and insurance information on each patient for our biller
• Open, distribute, and handle all mail
• Deposit insurance company checks at the bank
• Order and stock all office, medical, and cleaning supplies
• Handle vacation and time off requests
• Complete disability & FMLA forms for patients
• Maintain the fax machine all day and handle appropriate documents and distribute where needed
• General office cleaning at the end of the day
• Put out fires (figuratively speaking)
• Handle professional meetings/appointments

• Greet patients upon arrival, obtain insurance information and any other necessary data
• Verify insurance and process appropriate copays
• Collect copays
• Manage and maintain all incoming faxes
• Answer phone calls and handle accordingly
• Schedule physician appointments as well as IV iron infusions
• Prepare charts for upcoming appointments
• Obtain any records or studies from various Radiology/Pathology/Hospitals/MD offices
• Provide patients with support and guidance as needed
• Ensure that the waiting room environment remains quiet, calm, and welcoming
• Uphold the positive reputation of our medical office by always treating visitors in a friendly, welcoming, and compassionate manner
• Keep the entire office clean and organized.

• Answer a high volume of phone calls & direct callers to appropriate personnel
• Schedule patient appointments
• Data entry, faxing, scanning, file maintenance
• Verify and update all demographics and account information
• Verify insurance eligibility and coverage
• Calculate copays, coinsurance, and deductibles
• Obtain and track insurance authorizations, MRI reports, and referrals as needed.

• Professionally answer a high volume of phone calls & direct callers to appropriate personnel
• Coordinate schedules, appointments, and bookings
• Data entry, faxing, scanning, file maintenance
• Generate reports and spreadsheets and maintain files (electronic & hard copy)
• Serve as a liaison between broker and agents from other offices
• Update listings
• Welcome visitors and direct them where to go
• Oversee the general appearance of the office, as well as keeping supplies stocked.

• Receive customer requests via telephone and live chat
• Interact with customers and process information in response to inquiries, concerns, complaints, and requests about products and services
• Resolve product or service problems
• Maintain customer records and account information
• Perform website and database demonstrations
• Provide technical website support.

• Greet patients and check them in for appointments in a friendly and timely manner
• Open and close satellite offices with responsibilities of keys and alarm codes
• Schedule appointments and answer phones
• Verify and update all demographics and account information
• Verify insurance eligibility and coverage
• Calculate and collect copays, coinsurance, and account balances
• Obtain and track insurance authorizations, MRI reports, and referrals as needed
• Constant contact with the doctor to make sure appointments run smoothly and on time.

• Determine member benefit coverage
• Verify eligibility of members and participating status of providers
• Contact providers with authorization, denial, and appeals process information
• Obtain pre-certification and authorization with insurance companies via telephone and internet
• Constant contact with Workers Compensation and No fault to ensure member is covered and procedures are approved accurately and timely.

• Handle high volume of calls
• Take telephone orders
• Insurance verification & calculations of a patient's deductible and co-insurance, when applicable
• Manage customer accounts: Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Durable medical equipment, incontinence, and wound care coding
• Enter patient demographics, insurance information, & work orders/delivery tickets.

• Handle high volume of calls
• Take telephone orders
• Insurance verification (including Medicare, & Medicaid)
• Manage customer accounts: Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Durable medical equipment, incontinence, and wound care coding
• Schedule deliveries
• Medical billing (specializing in Medicaid & private insurance)
• Purchasing of DME & incontinence products
• Assistant to the owner of the company.