Janine Jones
Buda,TX
Summary
Experienced professional who has worked in the Hospitality industry for over 20 years. Broad experience including skilled bartender, sales & customer driven server, events manager and General Manager. Successful at implementing strategic approaches to drive profitability, sales & customer loyalty. Eager to grow and learn. Resilient and Dedicated. Team oriented and trustworthy.
Overview
4
4
years of professional experience
Work History
General Manager
Mudbugs A Cajun Joint
Buda, TX
07.2022 - 03.2024
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, hiring, terminating and inventory control, customer service and sales.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
HR Administrator
Mudbugs A Cajun Joint
01.2022 - 03.2024
- Managed all aspects of new employee onboarding and human resource documentation, including new hire letters, employee contracts and company policies and procedures.
- Resolved conflicts between employees in a timely manner.
- Ensured compliance with labor laws related to wages, hours worked, overtime pay, leaves of absence.
- Worked with HR department to devise and update policies as needed for corporate accountability and workplace health.
Bar Manager/Special Events Coordinator
Mudbugs A Cajun Joint
Buda, TX
03.2020 - 05.2022
- Remained calm and poised during busy periods while giving great guest service
- Developed drink recipes and menus to meet customer preferences while optimizing profitability.
- Managed day-to-day operations including opening and closing duties, scheduling shifts for employees, scheduling quarterly bar clean meetings
- Knowledge of Liquor, beer, wine and craft cocktails
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Developed processes to streamline booking procedures for events.
- Communicated regularly with clients throughout the planning process to ensure their needs were met.
- Maintained accurate records of all activities related to special events including contracts, invoices, receipts and attendance lists.
Bartender/ Server
Wedding/ Banquettes- fine dining-casual, fast pace
Buffalo, NY
06.1994 - 2019
- Experience in the Service Industry for the past 2 decades
- Range of restaurants from Buffalo Ny, Redding CA, to Buda TX. Diverse experiences of fine dining, weddings and banquettes to casual and fast paced settings.
- Strong standards for customer service and steps of service
- Hospitality and Sales driven
Education
Bachelor of Arts - Liberal Arts And General Studies
Simpson University
Redding, CA01-2001
TABC Certified
ANAB-Accredited Food Allergy Training
Food Safety Management Principles
Certificate in Interpersonal Communication
Skills
- Excellent communication
- Friendly & Team oriented
- Customer relations & sales driven
- Proficient in mixology
- Inventory Control
- Wine Knowledge
- Organization and prioritization
- Managing events start to finish
- Adaptability to changing roles
- Proficient with Microsoft word, Google docs, DocuSign, Scheduling platforms and reservation systems such as Toast, 7 shifts, Open Table
- Staff Training and Development
References
References available upon request.
Timeline
General Manager
Mudbugs A Cajun Joint
07.2022 - 03.2024
HR Administrator
Mudbugs A Cajun Joint
01.2022 - 03.2024
Bar Manager/Special Events Coordinator
Mudbugs A Cajun Joint
03.2020 - 05.2022
Bartender/ Server
Wedding/ Banquettes- fine dining-casual, fast pace
06.1994 - 2019
Bachelor of Arts - Liberal Arts And General Studies
Simpson University
TABC Certified
ANAB-Accredited Food Allergy Training
Food Safety Management Principles
Certificate in Interpersonal Communication
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