Janine Koyoc
Bakersfield,CA
Summary
As part of the aviation industry and business owner, I have successfully managed daily operations related to customer service, inventory management, and problem solving equipment or operations related to the work I am performing. I have performed strategic plans and implemented initiatives to align business with mission, values, and vision. With my effective communication skills and attention to detail, I have successfully solved difficult situations in which encountered a persons concern and have been able to resolve the issue meanwhile valuing customer satisfactions. My ability to problem solve and communicate efficiently has allowed me to achieve successful customer relationships, resolve complex issues, win customer loyalty, and be able to time mange in order to complete work effectively and on time. Communicating clear has allowed me to help provided others with knowledge and tools to guide them to the right direction as needed in the industry. I can be relied upon when difficult situations are encountered and as well as helping others in achieving objectives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Ramp Agent
Delta
Portland, OR
06.2024 - Current
- Drove and operated tugs, belt loaders and tow tractors in areas of congestion.
- Collaborated with internal team to support safe and on-time departures.
- Ensured compliance with FAA regulations regarding ground operations including safety protocols at all times.
- Transferred, loaded and offloaded luggage and cargo using conveyor belts or forklifts.
- Verified manifests and ensured cargo was loaded in the proper aircraft.
- Loaded and unloaded mailbags onto carts
- Communicated effectively with customers and colleagues while demonstrating excellent problem solving skills when needed.
- Coordinated with airline personnel regarding arrival and departure times and gate assignments.
- Operated vehicles within the airport area such as baggage tows or other specialized equipment used for airside operations.
Monitored the movement of aircrafts on the taxiways using radios as well as visual cues. - Loaded and unloaded aircrafts with baggage, cargo, and mail safely and efficiently.
- Efficiency worked with team leads to perform push backs
Business Owner
Balm Lashes
Bakersfield, CA
07.2018 - Current
- Managed the daily operations related to customer service, inventory management, and marketing
- Defined strategic plans and kept business on track to meet objectives
- Communicated efficiently and problem solved situations in order to get business on track
- Set and implemented strategic goals and initiatives to align business with mission, values, and vision
- Identified problems, made decisions, and interpreted results based on quantitative techniques
- Demonstrated product knowledge and consultative selling skills
- Performed detailed financial analyses to identify and address areas of potential concern
- Developed social media campaigns, and networking events to deliver messages to target audience
Flight Attendant
Frontier Airlines
Phoenix, AZ
11.2023 - 05.2024
- Conduct consistent pre-flight checks to maintain passengers safety
- Respond to flights operations problems and implement procedures in order to correct them
- Verified passengers tickets in order to have a smooth boarding and well as directed them to assigned seats
- Checked load configurations, baggage standards, passengers belongings to verify they meet the FAA regulations
- Assisted passengers who needed special assistance during and after boarding
- Checked aircrafts equipment to verify all safety equipment was in preparation for travel
- Communicated with passengers in case of delays, turbulence, gate change, etc
- Delivered accurate and thorough presentations of safety procedures with each flight
- Had to have great communication skills in order to efficiently communicate with all passengers
- Many flights required me to communicate in Spanish with our travelers as well
- Managed multiple tasks / information at once
Educator Assistant
Milan
Bakersfield, CA
11.2018 - 06.2019
- Established clear objectives for all lessons, units, and projects
- Established constructive relationships with teachers and staff members
- Complied with policies and procedures relating to student protection, health and safety
- Repeatedly instructed directions on safety and sanitation regulations
Sales Associate
JC Penney, H&M
Bakersfield, CA
02.2016 - 01.2019
- Operated cash register and POS to handle purchases, refunds, and exchanges for customers
- Met merchandising standards by keeping store stocked and products faced
- Opened and closed cash registers, balanced cash drawers, and made deposits
- Helped customers find and select products
- Greeted and escorted customers to product racks and shelves to assist with finding merchandise
- Greeted customers warmly and offered assistance
- Used product knowledge for handling objections
- Cultivated relationships with new and existing customers to drive sales
- Demonstrated product features and capabilities to potential buyers
- Enticed customers with sales and promotions to boost sales
- Handled customer complaints and inquiries in a courteous and efficient manner
- Assisted customers with product selection to ensure customer satisfaction
- Engaged with guests to understand and anticipate customer service needs
- Encouraged customers to make additional purchases and suggested relevant items
Girls Golf Coach
After School Sports
Bakersfield, CA
06.2015 - 06.2018
- Explained and enforced safety rules and regulations
- Organized and conduct practice sessions
- Chose team members for individual games and sports seasons
Education
DIPLOMA -
ESTHETICIAN
Bakersfield05.2018
HIGH SCHOOL DIPLOMA -
West High School
Bakersfield05.2015
BACHELOR OF ARTS (B.A.) - BUSINESS
UC Merced
Merced, CAFrontier Flight Attendant Training -
Cheyenne, WYSkills
- Public Speaking
- Customer Relations
- Issue Resolution
- Attention to Detail
- Consulting
- Team Leadership
- Understanding People and Culture
- Coaching and Mentoring
- Sales Planning
- FAA Regulations
- Crew assistance
- Flexible Schedule
- Safety Procedures
Certification
- Esthetician License
- Certificate in communication and skills
- COVID-19 Certification
Languages
Spanish, Bilingual
Volunteer Experience
- Educator Assistant, Milan, Bakersfield, CA, 11/01/18, 06/01/19, Established clear objectives for all lessons, units, and projects., Established constructive relationships with teachers and staff members., Complied with policies and procedures relating to student protection, health and safety., Repeatedly instructed directions on safety and sanitation regulations.
- Girls Golf Coach, After School Sports, Bakersfield, CA, 06/01/15, 06/01/18, Explained and enforced safety rules and regulations., Organized and conducted practice sessions., Chose team members for individual games and sports seasons.
Timeline
Ramp Agent
Delta
06.2024 - Current
Flight Attendant
Frontier Airlines
11.2023 - 05.2024
Educator Assistant
Milan
11.2018 - 06.2019
Business Owner
Balm Lashes
07.2018 - Current
Sales Associate
JC Penney, H&M
02.2016 - 01.2019
Girls Golf Coach
After School Sports
06.2015 - 06.2018
DIPLOMA -
ESTHETICIAN
HIGH SCHOOL DIPLOMA -
West High School
BACHELOR OF ARTS (B.A.) - BUSINESS
UC Merced