JANINE LESTER
Burlington,NC
Summary
Dedicated District Manager with extensive experience directing operations, sales, and staffing for numerous locations throughout area. Excellent record of success driving improvements and elevating public profile for brand resulting in increased revenue. Team leader with success guiding, coaching and motivating employees. Ambitious District Manager with experience administering and enhancing operations for multiple stores. Talented marketer, team builder, and strategic leader with excellent relationship-building and problem-solving abilities. Solid history of success in industry management.
Overview
29
29
years of professional experience
Work History
District Manager
Dollar General
Greensboro, NC
01.2024 - Current
- Company Overview: A culture that fosters Dollar General’s mission and values
- Fair administration of human resources policies & practices
- Superior customer service through fun, friendly stores
- Area annual sales growth that meets or exceeds company targets through quality orders and efficient flow processes
- All tools are effectively utilized in each store and market resulting in superior inventory presentation and management
- Effective planning & execution of company objectives
- Maximization of performance & productivity through a commitment to sensible store scheduling
- Total development of human capital through proactive recruitment, selection and education of employees and customers
- Protection of company assets through loss prevention and expense efficiencies
- Identify and develop new business opportunities within operational area (i.e., distribution flow improvements, merchandising display efforts, store growth and real estate site selection, recruiting strategy, training and development priorities, employee Relations, customer service, systems implementation, etc.)
- Consistent and effective communication of divisional and regional priorities to store teams
- A culture that fosters Dollar General’s mission and values
Store Manager
Ross Inc
District Heights, MD
02.2023 - 01.2024
- Trained and mentored associates to teach daily tasks and procedures
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Managed inventory tracking and physical inventory counts to minimize loss
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Monitored employee performance and identified performance gaps for corrective action
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving
- Oversaw inventory management through cycle counts, audits, and shrinkage control
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity
District Manager
Dollar Tree
Washington, DC
10.2019 - 02.2023
- Mentored team members by demonstrating best practices for sales and customer service
- Drove district growth through program quality, sales initiatives, and customer service
- Maximized branch revenue by optimizing daily operations
- Identified and developed top talent within management structure to promote performance-oriented culture
- Sourced and recruited top talent for various retail store positions and verified recruiting processes to meet new store opening timelines
- Strategized business operations, merchandising strategies, and personnel moves
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development
- Coached, developed, and motivated the team to achieve revenue goals
- Directed and coordinated products, services, and sales activities
- Supported sales team members to drive growth and development
- Conducted market research and reported on competitors
- Built sales forecasts and schedules to reflect desired productivity targets
- Resolved customer complaints regarding sales and service
- Developed and enhanced sales and merchandising programs, positively impacting bottom-line profitability with strong growth
- Worked with direct reports to develop and implement action plans, improving operating results
Store Manager
Dollar Tree
Waldorf, MD
03.2006 - 10.2019
- Managed inventory tracking and physical inventory counts to minimize loss
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties
- Trained and mentored associates to teach daily tasks and procedures
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Monitored employee performance and identified performance gaps for corrective action
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage
- Reviewed customer feedback to make operational improvements and promote satisfaction
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities
Customer Service Manager
Giant Food Stores
Clinton, MD
02.1996 - 10.2007
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints
- Maintained knowledge of company products and services to promptly resolve complaints and concerns
- Demonstrated excellent communication skills in resolving product and consumer complaints
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions
- Assisted staff with resolving complex customer issues and implementing targeted solutions
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings
- Uphold quality control policies and procedures to increase customer satisfaction
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction
- Evaluated and authenticated returns, exchanges, and voids
- Monitored phone calls to provide feedback and coaching
- Processed documentation and troubleshot discrepancies to build client rapport
Assistant Manager
TJ Maxx Distribution Center
01.2004 - 11.2006
- Delegated daily tasks to team members to optimize group productivity
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies
- Completed inventory audits to identify losses and project demand
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage
- Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies
- Led employee performance evaluations and rewarded top performers to retain quality personnel
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Recruited and trained new employees to meet job requirements
Education
High School -
Crossland High School
Temple Hills, MDSkills
- Multi-unit management
- District growth management
- District expansion
- Sales strategy development
- Profit and revenue-generating strategies
- Analytical problem solver
- Multitasking Abilities
- Training development
Timeline
District Manager
Dollar General
01.2024 - Current
Store Manager
Ross Inc
02.2023 - 01.2024
District Manager
Dollar Tree
10.2019 - 02.2023
Store Manager
Dollar Tree
03.2006 - 10.2019
Assistant Manager
TJ Maxx Distribution Center
01.2004 - 11.2006
Customer Service Manager
Giant Food Stores
02.1996 - 10.2007
High School -
Crossland High School