Janine Levi
Richmond,TX
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
TeleDirect Call Center
09.2022 - Current
- Utilized customer service software to manage interactions and track customer satisfaction.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Handled customer inquiries and suggestions courteously and professionally.
- Trained new personnel regarding company operations, policies and services.
- Met customer call guidelines for service levels, handle time and productivity.
Team Member
Whataburger
08.2017 - 04.2022
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed effective improvement plans in alignment with goals and specifications.
- Worked different stations to provide optimal coverage and meet production goals.
Caregiver
Above & Beyond Assisted Living
04.2010 - 04.2014
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided safe mobility support to help patients move around personal and public spaces.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Overnight Stocker
Home Depot
06.2008 - 04.2010
- Stocked designated items on shelves, end caps and displays.
- Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Updated merchandise pricing to match new values and special promotional rates.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Coordinated efficient organization, palletizing and transportation of completed packages.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
Front Desk Receptionist
Piney Shores Resort Guest Entry
06.2006 - 05.2008
- Scheduled, coordinated and confirmed appointments and meetings.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Scheduled office meetings and client appointments for staff teams.
- Routed incoming mail and messages to relevant personnel without delay.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Collected Type payments, processed transactions and updated relevant records.
- Completed data entry and filing to keep records updated for easy retrieval.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Education
Bachelor Of Applied Studies - Clinical Child Psychology
Lone Star College System
Spring, TXSkills
- Managing Multiple Tasks
- Microsoft Dynamics
- Senior Leadership Support
- Order Fulfillment
- Issue and Complaint Resolution
- Typing Proficiency
- Call Center Operations
- Warehousing Functions
Timeline
Customer Service Representative
TeleDirect Call Center
09.2022 - Current
Team Member
Whataburger
08.2017 - 04.2022
Caregiver
Above & Beyond Assisted Living
04.2010 - 04.2014
Overnight Stocker
Home Depot
06.2008 - 04.2010
Front Desk Receptionist
Piney Shores Resort Guest Entry
06.2006 - 05.2008
Bachelor Of Applied Studies - Clinical Child Psychology
Lone Star College System
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