Janine Matthews
Livermore,CA
Summary
Dedicated Emergency Dispatcher with 21 years of experience, including 18 years at Lawrence Livermore Laboratory, currently serving as a full-time Alarms Monitor. Possesses well-rounded knowledge of safety protocols and operational procedures specific to both the Lab and Alameda County Fire Department. Demonstrates strong and flexible communication, prioritization, and multitasking skills that enhance operational efficiency. Eager to leverage extensive experience to support the development of the Lab Alarms team and contribute to its future growth.
Overview
21
21
years of professional experience
Work History
Alarms Monitor
North Wind Group
Livermore, CA
12.2023 - Current
- Monitor all testing and work being done by technicians utilizing a "checks and balances" method that accounts for all activities from the alarms panel in CAD.
- Maintain and disperse information for long-term outages in the system.
- Receive and relay information for fire permits on site.
- Determined validity of alarms and communicated incidents to appropriate authorities.
- Level 1 Authorizer approving impairments for suppression systems within strict guidelines.
- Ensure efficiency and safety by maintaining precise documentation.
- Delivered prompt assistance to callers regarding Lab Alarm concerns and services.
911 Emergency Dispatcher
Alameda County Fire/ACRECC
Livermore, CA
05.2006 - 12.2023
- Dispatched Fire and Medical resources for Alameda County Fire, Fremont Fire, Alameda Fire, Camp Parks Fire, Livermore-Pleasanton Fire, Falck Ambulance, Lawrence Livermore National Lab, Lawrence Berkeley National Lab, Office of Emergency Services (OES) Region II Coordinator and OES Operational Area for Alameda County for fire and rescue.
- Dispatched resources using CAD and tracking systems while relaying essential details to first responders and allied agencies, making scene safety the highest priority.
- Guided callers in administering life-saving procedures, including CPR, childbirth assistance, and bleeding control.
- Anticipated the needs of responders based on knowledge, experience and by following standard operating procedures to ensure efficiency on any active incident.
- As both an OES Region II Dispatcher and an Operational Area Coordinator for California, mobilized large numbers of resources throughout the state from and within our 15 counties of jurisdiction for mutual aid requests for fire and rescue incidents.
- Monitored fire alarms systems for Lawrence Livermore National Laboratory ensuring information is impeccably logged to ensure safety and all operations are accounted for, responded technicians and/or emergency units when required. (Also, previously for Lawrence Berkeley National Laboratory and Sandia National Laboratory prior to them being redistributed to alternate entities).
- Operated in multiple roles simultaneously, making notifications and requests as needed whether it be to allied agencies, utility companies, County EMS, chief officers, Federal agencies, etc. Abiding by policy and protocols of many different departments.
- Provided superior service to all that we assisted; citizens of the community, to our field units, allied agencies, etc. Assisted all to the best of our ability, providing compassion and professionalism to reassure citizens and patients as they are being helped.
- Provided on-the-job training and encouragement to develop new dispatchers.
- As a certified training officer, trained new dispatchers in our center in our practices, policies and multiple functions.
- Made quick assessments and judgment calls to determine appropriate action.
Fire Dispatcher
Cal Fire - Sonoma-Lake-Napa Unit
St. Helena, CA
09.2003 - 05.2006
- Dispatched fire resources for Cal Fire LNU (Sonoma-Lake-Napa Unit) which encompasses 7 counties of State Responsibility Area, Napa County Fire, OES Region II Operational Area Coordinator and Napa County Operational Area.
- Dispatched appropriate resources to all emergency and non-emergency calls based on information received from citizen callers, allied agencies, field units and designated lookout points.
- Maintained and updated daily fire reports, staffing, logs, unit statuses, fire weather information, reporting dispatch levels, etc.
- As a CAD administrator, worked to program proper responses and addressing in the mapping system information to produce proper responses based on call type and response area.
- Effectively addressed complex issues with calmness.
- Assessed emergency requests and made quick judgment calls to determine appropriate action.
- Monitored neighboring police and fire radios to proactively assist responding personnel.
- Utilized a variety of mapping methods to receive or relay information. ex; Thomas Brothers Guides, Large Unit wall maps within the center, located smoke reports from lookout points using bearing and distance, used legal township and range, and CAD maps.
Education
High School Diploma -
Richmond High School
Richmond, CA06.1998
No Degree - General Studies
Contra Costa College
San Pablo, CASkills
- Skilled in High-Level Multitasking
- Cordial Communication
- Prioritization in Information Handling
- Attentive to safety concerns and hazards
- Simultaneous System Management
- Excellent communication, listening and writing skills
- Follows direction, adapts quickly and a fast learner
- Able to follow protocol and procedure as outlined
- Effective Customer Interaction
- Experienced in Flexible Scheduling Practices
- Detail-Oriented Organization
- Adaptable Team Player and eager to learn
Timeline
Alarms Monitor
North Wind Group
12.2023 - Current
911 Emergency Dispatcher
Alameda County Fire/ACRECC
05.2006 - 12.2023
Fire Dispatcher
Cal Fire - Sonoma-Lake-Napa Unit
09.2003 - 05.2006
High School Diploma -
Richmond High School
No Degree - General Studies
Contra Costa College
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