Summary
Overview
Work History
Education
Skills
Timeline
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Janine Mauro

Janine Mauro

Manalapan,NJ

Summary

Adept at managing high-volume transactions, I enhanced customer satisfaction and streamlined operations at Wells Fargo. My expertise in cash handling and commitment to professionalism significantly reduced financial discrepancies. Skilled in customer relationship management, I excel in both attention to detail and empathy, ensuring client trust and confidentiality.

Overview

26
26
years of professional experience

Work History

Bank Teller

Wells Fargo
09.1998 - 06.2024
  • Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.

Education

Academic

Lafayette High School
Brooklyn NY
06.1978

Skills

  • Attention to detail
  • Professionalism and courtesy
  • Money handling
  • Deposit and withdrawal management
  • Cash counting
  • Customer relationship development
  • Patience and empathy
  • Transaction processing
  • Listening and comprehension
  • Relationship building
  • Cash handling expertise
  • Sales and Cross-selling
  • Data entry efficiency
  • Decision-making
  • Customer needs assessment
  • Regulatory compliance
  • Balance transfers
  • Fraud detection
  • Customer relationship management (CRM)

Timeline

Bank Teller

Wells Fargo
09.1998 - 06.2024

Academic

Lafayette High School
Janine Mauro