Janine McDavid
Alexandria ,KY
Summary
Proven Medical Assistant with a track record of enhancing patient care at John Clark MD & Associates. Expert in HIPAA compliance and patient scheduling, combined with a compassionate approach to patient interactions. Achieved a significant boost in patient satisfaction through efficient care coordination and empathetic communication. Skilled in phlebotomy and EMR, ensuring high-quality clinical support and documentation.
Overview
10
10
years of professional experience
Work History
Medical Assistant/Receptionist/Phlebotomist
John Clark MD & Associates
08.2014 - 05.2024
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Measured patient pulse oximetry.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Education
Diploma -
Hurricane High School
HurricaneSkills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- Vital Sign Monitoring
- Medical Terminology
- Vital signs monitoring
- EMR / EHR
- Direct Patient Care
- Clinical Documentation
- Patient-focused care
- Phlebotomy
- Reliable team player
- Electronic Health Records
- Electronic Medical Records
- Compassionate
- Phlebotomy Techniques
- Specimens collection and processing
- Patient Assessments
- Laboratory Specimen Collection
- Professionalism and Ethics
- Insurance Verification
- Maintaining confidentiality
- Appointment Setting
- Compassionate caregiver
- Patient Care Coordination
- Medical supply inventory
- Complex Problem-Solving
- Trustworthy companion
- Professional Bedside Manner
- Payment Collection
- Medical billing and coding
- Monitoring patient progress
- Valid State driver's license
- Laboratory maintenance
- Lab Equipment Operation
Timeline
Medical Assistant/Receptionist/Phlebotomist
John Clark MD & Associates
08.2014 - 05.2024
Diploma -
Hurricane High School
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