Summary
Overview
Work History
Education
Skills
Timeline
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JANINE M. SUTTON

Fieldsboro

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

12
12
years of professional experience

Work History

Director of Front Office Operations

Complete Health of Lawrenceville
08.2019 - Current
  • Maintained a strong presence in the front office area, addressing guest concerns personally and fostering an atmosphere of approachability and professionalism.
  • Collaborated with other departments to ensure a seamless guest experience, addressing concerns promptly and efficiently.
  • Monitored and completed financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
  • Optimized staff productivity through effective scheduling, training, and performance evaluations.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Managed front desk maintenance of client records and lab data.
  • Answered phone calls and messages for 12+ providers, scheduling appointments, and handling patient inquiries. While updating all calenders for the entire facility.
  • Collaborated with IT teams to develop secure electronic medical records systems that optimized data storage, retrieval, and analysis capabilities.
  • Conducted regular inventory audits of office supplies, maintaining stock levels as needed.
  • Continuously improved front desk operations by staying current on industry best practices and incorporating relevant tools and technologies into daily workflows.
  • Boosted company reputation by providing exceptional customer service through phone, email, and chat support channels.
  • Skilled at working independently and collaboratively in a team environment.


Front Office Associate

Complete Health of Lawrenceville
06.2016 - 08.2019
  • Greet and welcome guests upon arrival, checking them in and scheduling their requested services
  • Answer and manage all incoming calls and directing as needed
  • Keep reception area clean and welcoming for guests
  • Answer all guests' questions and address any complaints and or concerns
  • Verify payment methods and update client information
  • Assist with incoming and outgoing mail correspondence
  • Assist with filling and other front office tasks as needed

JS Lead Hostess, Reservation Specialist

Blue Hill at Stone Barns
06.2013 - 06.2016
  • Company Overview: San Pellegrino's The Worlds 49th Best Restaurant 2015
  • Maintained collaborative relationships with FOH and BOH team members to optimize productivity and provide seamless guest experiences
  • Highly experienced in dealing with high end clientele, accommodating to their requests, and exceeding their expectations
  • Created personal dining experience, present custom printed menus, answer questions and offer information on menu items and beverages
  • Expert in the POS system OpenTable as well as Reserve; with extensive knowledge in front of house operations and standards
  • Training new hosts and hostesses; assigning work tasks and stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
  • Participated on floor during service to set and monitor performance standards and rectify staff or guest issues
  • Certified and maintained cleanliness and general upkeep of dining room, bar and other guest contact areas to meet sanitation protocols
  • San Pellegrino's The Worlds 49th Best Restaurant 2015

Education

BBA - Hospitality Management, Culinary Arts

The State University of New York at Delhi
Delhi, NY

Skills

  • Communication Expertise
  • Guest relations management
  • Teamwork and collaboration
  • Scheduling and calendar management
  • Development of Training Methods
  • Attention to detail
  • Conflict management
  • Adaptability and flexibility
  • Training and coaching
  • Insurance Claims Specialist
  • Managing Operations and Efficiency
  • Effective Organization Techniques
  • Creativity and innovation

Timeline

Director of Front Office Operations

Complete Health of Lawrenceville
08.2019 - Current

Front Office Associate

Complete Health of Lawrenceville
06.2016 - 08.2019

JS Lead Hostess, Reservation Specialist

Blue Hill at Stone Barns
06.2013 - 06.2016

BBA - Hospitality Management, Culinary Arts

The State University of New York at Delhi

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JANINE M. SUTTON