JANINE MYRLIN
Dallas,TX
Summary
Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
19
19
years of professional experience
Work History
CLUB ADMIN / DIRECTOR
Sting Soccer
06.2022 - Current
- Answered phone calls/emails and responded to inquiries from customers, vendors and other external contacts.
- Assisted senior management with special projects to complete all tasks by deadlines.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Monitored and coordinated workflows to optimize resources.
General Manager
Boss Fire Protection
06.2020 - 06.2022
- Increased revenue 350% first year as GM while leading operations, strategic vision and long-range planning
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Primary POC on all major projects/installs and liaison between customer and city/state offices (permitting, inspections, etc)
- Maintained PM schedule for all necessary vehicles and equipment
- Managed technician schedules, questions, issues, and onsite coordination for needed service/repairs between technician and customer
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability
- Organized budgets oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans
- Boosted productivity by consolidating material planning, data collecting, payroll and accounting programs into one main system
- Assessed reports to evaluate performance, develop targeted improvements and implement changes
- Set, enforced and optimized internal policies to maintain responsiveness to demands
- Designed and implemented employee commission/bonus program which boosted productivity and improved morale.
PROJECT MANAGER
Riptide Waters LLC
05.2018 - 05.2020
- Manage all of the day-to-day operations of deliveries, along with keeping record of all warehouse inventory
- Currently implement process and procedures regarding HR policies
- AP/AR through QuickBooks Online
- Build and Maintain vendor and customer relationships
- Financial Forecasting
- Daily Reports (i.e
- Financial, inventory, drivers' hours and routes)
- Fostered relationships with vendors to promote positive working relationships
- Developed and initiated projects, managed costs, and monitored performance
- Updated operational methods, oversaw accounting procedures, tracked information and compiled data to improve efficiency
- Provided management for internal personnel, contractors and vendors.
SR. ACCOUNT MANAGER
Harte Hanks
04.2015 - 02.2018
- Managed the company's most extensive $35M FedEx account compromise of 28 lines of business and multiple critical customers and stakeholders to deepen existing relationship further and enhance the exposure of company's products and services
- Oversaw and directed operations, billing, and reporting while providing strategic directions
- Facilitate and present periodic business reviews for each line of business with 22 vendor managers for FedEx
- Explored new business opportunities for Harte Hanks and added several new accounts by delivering and formulating compelling value proposition and ROI
- Substantially improved 2017 sales, added $6M in business with new accounts
- Built and managed all vendor/client relationships with FedEx and internal partners to ensure customer loyalty, retention, and long-term business growth
- Objectively addressed issues and responded to all customer queries timely and efficiently.
EXECUTIVE ASSISTANT / SR. MANAGER
World Law Group
06.2010 - 04.2015
- Maintained extensive and detailed calendars for the CEO, COO and CFO
- Arranged all travel for CEO, COO and CFO
- Prepared all documents for Weekly, Monthly and Quarterly meetings
- Assisted all departments with budget and financials along with process and procedures throughout the company
- Upheld effective coordination with client services group, ensuring proper client care (90 agents)
- Managed all vendor/client relationships with external stakeholders, including banks, law firms, and state agencies to develop a secure network and enhance the efficiency of all legal services
- Prepared and delivered presentations on operations, financials, and client care to the company
- Responded quickly to all customer queries on behalf of the CEO, COO and CFO to resolve issues in a timely manner
- Fulfilled daily executive assistant duties, including, calendar management, communication, and projecting a compassionate face for the executives.
MANAGER/DIRECTOR
SoccerZone Lakeline
06.2004 - 06.2010
- Established and ran indoor soccer facility and rapidly grew its strength to 300+ children, while coaching multiple classes and individual training sessions
- Managed and scheduled all classes and instructors while facilitating the registration process
- Marketing and growing of adult leagues throughout the year
- Grew 50% YOY for the time I was employed
- Managed all staff members for indoor facility, approved timecards
- Developed relationship with vendors for facility, handled facility management responsibilities, including all certifications for building, COI processes, turf, lights, HVAC, and plumbing
- Completed Payroll through QB Online
- Payments and Collections through POS system
Education
Bachelor of Arts (B.A) - Kinesiology and Health
Midwestern State University
Wichita Falls, TX1998
Skills
- Administrative Management
- Policy Development and Enforcement
- Recruitment and Hiring
- Customer Service Management
- Finance and Accounting Oversight
- Problem Anticipation and Resolution
- Quality Assurance
- Cost Reduction
- Human Resources Oversight
- Inventory Tracking and Management
- Business Forecasting
- Event Coordination
Timeline
CLUB ADMIN / DIRECTOR
Sting Soccer
06.2022 - Current
General Manager
Boss Fire Protection
06.2020 - 06.2022
PROJECT MANAGER
Riptide Waters LLC
05.2018 - 05.2020
SR. ACCOUNT MANAGER
Harte Hanks
04.2015 - 02.2018
EXECUTIVE ASSISTANT / SR. MANAGER
World Law Group
06.2010 - 04.2015
MANAGER/DIRECTOR
SoccerZone Lakeline
06.2004 - 06.2010
Bachelor of Arts (B.A) - Kinesiology and Health
Midwestern State University
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