Janine Norris
Baltimore,MD
Summary
Strategic Nursing Home Administrator offering many years of healthcare administration success. Well-versed in leading initiatives to streamline daily operations and increase resident care quality. Collaborative and communicative with an aptitude for liaising with leadership and internal personnel to develop business strategy. Committed to effectively navigating complex changes regarding subsidized and long-term care. Aiming to leverage passion for driving positive change to fulfill a nursing home administrator opportunity.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Executive Operations Officer
Integracare
Annapolis , MD
12.2021 - Current
Nursing Supervisor
Futurecare
Baltimore, MD
11.2014 - Current
- Completed daily rounds of nursing department to verify nursing service personnel performance alignment acceptable nursing standards.
- Initiated and monitored preventive and rehabilitative nursing procedures to deliver exceptional care to every patient.
- Managed cases and oversaw nursing care with strong commitment to offering patients optimal treatments, resources and quality care.
- Investigated and reported all accidents fully, leveraging new knowledge to improve protections for patients and staff.
Nursing Home Administrator
Life Care Services LLC
Baltimore, MD
06.2017 - 04.2021
- Improved bed occupancy by 90% in one year.
- Reviewed and assessed staff processes, reducing hazards posed for residents and staff while promoting regulatory compliance.
- Directed daily operations at facility caring for more than 79 individuals.
- Recruited well-qualified candidates to fill vacancies and offer residents unparalleled care.
- Developed policies to align procedures with nursing home strategic initiatives and complied with statutory, regulatory, state and federal guidelines.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Initiated training and education programs for supporting healthcare staff.
- Headed clinical oversight to devise and establish policies, procedures and best practices in alignment with regulatory requirements.
- Recruited and hired intelligent clinical and administrative staff to bolster skills set of already talented team.
Nursing Supervisor
Vantage House
Columbia, MD
02.2014 - 09.2017
- Completed daily rounds of nursing department to verify nursing service personnel performance alignment acceptable nursing standards.
- Managed team of registered nurses, licensed practical nurses and certified nursing assistants.
Director of Nursing
Blakehurst Retirement Community
Towson, MD
02.2014 - 06.2017
- Budgeted, managed and scheduled staff of registered nurses, licensed practical nurses, medicine aides/techs, while fostering environment supportive of residents, staff, and families.
- Assessed competency of clinical staff to promote quality, continuity and safety.
- Implemented changes needed to correct deficiencies found during government inspections.
Director of Nursing
Roland Park Place
Baltimore, MD
10.2005 - 04.2013
- Reduced overtime of nursing staff and eliminated the use of agency nursing in less than a year, successfully increased productivity and generated positive reflection on management.
- Directed daily operations at facility caring for more than sixty individuals.
- Supervised administrative staff of nurses, nursing assistants, medicine aides while delivering consistent coaching and mentoring to improve job efficiency.
Nursing Unit Manager
Good Samaritan Nursing Center
Baltimore, MD
10.2005 - 05.2005
- Enforced organization policies and exercised non-biased judgment while leading nursing staff in fiscally sound patient care, recordkeeping and professional communication.
- Cultivated positive relationships with patients and families, addressed concerns or complaints, monitored patient satisfaction survey data and maintained confidentiality of patient information.
- Demonstrated knowledge and clinical expertise to effectively supervise nursing activities and achieve optimal patient outcomes in hospital department and nursing home.
Education
Master of Science - Health Administration
Johns Hopkins University
Baltimore, MD05.2023
Master of Science - Health Administration And Gerontology
University Of Phoenix
Tempe, AZ07.2010
Bachelor of Science - Nursing
Coppin State College
Baltimore, MD05.1994
Skills
- Employee retention strategies
- Patient relations
- Personnel management
- Facility oversight
- Healthcare delivery
- Performance metrics
- Acute and rehabilitative care
- Census goals
Accomplishments
- Led team to achieve Best Nursing Home in Maryland 2020-2021, earning recognition from upper management.
- Consistently maintained high customer satisfaction ratings.
- Consistently maintained five star rating for six years in a row at Blakehurst
- Consistently received deficiency free surveys
Additional Information
Military
United States Army
Lifespan Board Member
Certification
- Delegating Nurse 2022
- Infection Control Preventionist Training 2021
Timeline
Executive Operations Officer
Integracare
12.2021 - Current
Nursing Home Administrator
Life Care Services LLC
06.2017 - 04.2021
Nursing Supervisor
Futurecare
11.2014 - Current
Nursing Supervisor
Vantage House
02.2014 - 09.2017
Director of Nursing
Blakehurst Retirement Community
02.2014 - 06.2017
Director of Nursing
Roland Park Place
10.2005 - 04.2013
Nursing Unit Manager
Good Samaritan Nursing Center
10.2005 - 05.2005
Master of Science - Health Administration
Johns Hopkins University
Master of Science - Health Administration And Gerontology
University Of Phoenix
Bachelor of Science - Nursing
Coppin State College