Summary
Overview
Work History
Education
Skills
Timeline
Generic

Janine Petersen

Sanford

Summary

Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.

Overview

25
25
years of professional experience

Work History

VP of Retail Operations and Finance

2nd Chance Community Thrift
Virginia Beach
01.2021 - 10.2023
  • Managed daily operations of all retail locations and ensured they met or exceeded established standards.
  • Collaborated with finance department on budgeting decisions related to staffing costs, inventory purchases, capital investments.
  • Developed incentive programs for employees that encouraged productivity while also providing recognition for their hard work.
  • Developed and implemented strategies to increase the retail sales of products and services.
  • Coordinated promotional activities with marketing team in order to maximize visibility of products and services offered at different locations.
  • Reviewed financial statements and reports to track progress against goals and budgets.
  • Recruited, trained, coached and mentored staff members at multiple locations to ensure consistent service delivery across all stores.
  • Delegated work to staff, setting priorities and goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Implemented campaigns and promotions to help with developing goods and services.
  • Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Prepared staff work schedules and assigned team members to specific duties.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Formed and sustained strategic relationships with clients.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
  • Established key performance metrics for each retail location in order to measure success against corporate goals.

Transportation Router

ZIM Integrated Shipping Services
Norfolk
01.2006 - 05.2011
  • Coordinated with customers, vendors, and other departments to ensure efficient shipping operations.
  • Assessed freight costs and negotiated contracts with carriers for the most cost-effective rates.
  • Prepared documents such as customs forms or certificates of origin when required for international shipments.
  • Monitored driver performance to ensure timely deliveries and addressed any discrepancies accordingly.
  • Utilized routing software to create optimized route plans based on time constraints, traffic conditions, weather forecasts.
  • Analyzed customer shipment requirements and determined appropriate transport modes, routes, and carriers.
  • Evaluated carrier performance metrics such as on-time delivery rate and customer feedback ratings.
  • Communicated regularly with drivers regarding loading and unloading instructions, route changes.
  • Ensured compliance with all applicable safety regulations when arranging transportation services.
  • Investigated customer complaints about lost or damaged shipments and took corrective action as needed.
  • Collaborated with warehouse personnel to track inventory levels of goods being shipped.
  • Provided support for emergency shipments by quickly identifying available resources.
  • Created daily shipment reports to monitor shipments in transit and resolve any delays or issues.
  • Maintained accurate records of shipments including tracking numbers and delivery status updates.
  • Performed data entry tasks related to orders, invoices, manifests, bills of lading.
  • Developed and implemented transportation routing plans to optimize delivery schedules.
  • Scheduled large shipments and planned logistics to reserve sufficient storage space for incoming items.
  • Prepared work orders, bills of lading or shipping orders to route materials.
  • Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
  • Determined shipping methods, routes or rates for materials to be shipped.
  • Recorded shipment data for reporting, accounting or recordkeeping purposes.
  • Traced missing material and shipments through vendor and customer communications.
  • Computed shipping, storage or demurrage charges using computer or price list.
  • Used vendor knowledge to determine shipping procedures, routes and rates.
  • Examined shipment contents and compare with manifests, invoices or orders to verify accuracy.

Server/Bartender Shift Manager

Bennigan's Grill & Tavern
Virginia Beach
06.2002 - 01.2006
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Prepared drinks according to standard recipes.
  • Checked food before serving it to customers.
  • Greeted guests and provided menus.
  • Took orders from customers accurately and in a timely manner.
  • Followed health safety guidelines when preparing and serving food products.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Provided excellent customer service to ensure satisfaction.
  • Assisted in training new servers.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Trained new employees on restaurant procedures and plating techniques.
  • Provided exceptional service to high volume of daily customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Trained new employees to perform duties.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Prepared checks, itemizing total meal costs and taxes.
  • Planned special events such as promotions, happy hours, and live music nights to increase sales revenue.
  • Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
  • Maintained accurate records of daily transactions including cash register receipts, liquor inventories and sales reports.
  • Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
  • Monitored bar inventory levels, ordered supplies, and maintained cleanliness of all glassware.
  • Enforced health codes and safety regulations in compliance with state laws.
  • Provided exceptional customer service by addressing customer complaints promptly and efficiently.
  • Monitored daily checklists and side worksheets to keep other bar staff members on task.
  • Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
  • Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
  • Balanced daily registers and generated sales reports for management.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Delegated work to staff, setting priorities and goals.

Server/Bartender/Shift Manager

Darryl's Restaurant
Norfolk
04.1999 - 06.2002
  • Delivered food orders promptly and courteously.
  • Prepared drinks according to standard recipes.
  • Responded efficiently to guest inquiries and complaints in a professional manner.
  • Provided excellent customer service to ensure satisfaction.
  • Handled money transactions accurately while following company procedures for handling cash payments.
  • Checked food before serving it to customers.
  • Monitored dining room for cleanliness and proper set-up at all times.
  • Accurately recorded orders on cash register and point-of-sale system.
  • Ensured that each guest was served courteously, quickly, and efficiently.
  • Performed opening and closing duties such as setting up the dining area, restocking supplies.
  • Assisted in training new servers.
  • Maintained records of transactions made during shift as required by law or company policy.
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
  • Cleaned tables and chairs to prepare dining area for next customers.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
  • Operated POS terminals to input orders, split bills, and calculate totals.
  • Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
  • Checked identification to verify if guests meet minimum age to legally purchase or consume alcoholic beverages.
  • Prepared checks, itemizing total meal costs and taxes.
  • Established standards for drink preparation and presentation that ensured high quality drinks served consistently throughout shifts.
  • Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
  • Provided exceptional customer service by addressing customer complaints promptly and efficiently.

Education

High School Diploma -

Tidewater Community College
Norfolk, VA

Skills

  • Retail operations
  • Budget management
  • Inventory management
  • Sales strategies
  • Employee training
  • Customer service

Timeline

VP of Retail Operations and Finance

2nd Chance Community Thrift
01.2021 - 10.2023

Transportation Router

ZIM Integrated Shipping Services
01.2006 - 05.2011

Server/Bartender Shift Manager

Bennigan's Grill & Tavern
06.2002 - 01.2006

Server/Bartender/Shift Manager

Darryl's Restaurant
04.1999 - 06.2002

High School Diploma -

Tidewater Community College

Similar Profiles

CREATE PROFILE