Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Janine Prazza-Goodpastor

Wheaton,IL

Summary

Top Skills Customer Service A results driven, self-motivated and resourceful Logistics Account Microsoft Office Manager who is also a practical hands on operator and has a track PowerPoint record of contributing to the overall growth strategy of an organization. Having a proven ability to ensure first class delivery to the customer base, and experience of working with general merchandise and food supply chain / distribution networks and account management. Professional and results-driven account management expert, known for driving sales growth and fostering strong client relationships. Skilled in strategic planning, negotiation, and market analysis, with keen focus on team collaboration and adaptability. Proven track record in delivering consistent outcomes and exceeding client expectations in dynamic environments. Knowledgeable [Desired Position] with proven background in managing national accounts and fostering strong client relationships. Successfully negotiated and executed high-value contracts, ensuring client satisfaction and retention. Demonstrated effective sales strategies and market analysis skills. Results-oriented National Account Manager effective at expanding territories and building retention. Highly organized with excellent communication and planning abilities. Offering [Number] years of experience in fast-paced sales environments. Result-driven professional prepared for high-level account management. Known for securing and managing key national accounts while driving continuous growth. Valued for collaborative approach and adaptability in dynamic environments. Skilled in strategic planning, relationship building, and problem-solving.

Overview

37
37
years of professional experience
1
1
Certification

Work History

National Account Manager

Redwood Logistics
02.2015 - 05.2017
  • Maintain transportation for accounts; including receiving orders, hiring the transportation, pick up and receiving appointments, follow thru product delivery, negotiating rates with carriers and customers, invoicing carriers and customers, responsible for managing freight accounts throughout North America Resulted in over 98% on-time delivery.
  • Oversaw negotiations and contracts with FTL carriers to secure rates with competitive published levels.
  • Resulted in over $2.2 million in freight sales.
  • Supervised customer service issues to make certain that all situations were settled in a viable manner to satisfy the customer, while limiting company's liability.
  • Planned and instituted strategies to facilitate the company's and industry are constantly changing needs.
  • Accounted and responsible for all customers emergency truck freight issues.
  • Built strong relationships with key decision-makers at the executive level within national accounts organizations.

Sales Logistics Assistant

Ruby Robinson Company
09.1998 - 09.2010
  • 12 years 1 month) Responsible for all facets of organization when the President and Vice- President were not available.
  • Helps key executives make consistent decisions by advising them of historical precedents; serving as liaison between them and the president.
  • Completes projects and special assignments by establishing objectives; determining priorities; managing time; gaining cooperation of others; monitoring progress; problem-solving; making adjustments to plans.
  • Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
  • Improves quality results by studying, evaluating, and re-designing processes; implementing changes.
  • Enhances president's and corporation's reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
  • Skills/Qualifications: Travel Logistics, Scheduling, Informing Others, Presentation Skills, Self-Confidence, Meeting Management, Client Relationships, Written Communication, Promoting Process Improvement, Decision Making, Administrative Writing Skills.

Sales Logistics Planner / Account Manager

AG Logistic Services
09.2010 - 02.2015
  • Account management for customers from start to finish, including ; receiving the order, arranging the transportation, entering data in the system, tracking and tracing.  
  • Invoicing thru Syncada
  • Resulted in $5 million in sales. 

Executive Assistant / Inventory Control Buyer

Dominick's Finer Foods
01.1980 - 01.1998
  • Organizes and prioritizes large volumes of information and calls.
  • Sorts and distributes mail and opens mail for the Vice Presidents.
  • Drafts written responses or replies by phone or e-mail when necessary.
  • Acts as a liaison with other departments, including high-level staff such as CEOs, Presidents, Senior Vice Presidents and Chiefs.
  • Handles confidential and non- routine information and explains policies when necessary.
  • Acts as project manager for special projects, at the request of the Vice President, which may include: planning and coordinating multiple presentations, disseminating information, coordinating direct mailings.
  • Created and developed PowerPoint presentations for the entire produce manager for yearly shows, i.e., design and distributed 3-Fold for introducing the new salad bar for 110 stores.
  • Proofreads copy for spelling, grammar and layout, making appropriate changes for accuracy and clarity of final copy.
  • Responsible for purchasing, control and coordinate a continuous inventory to meet the Company's goals and technical number objectives.
  • Maximize service and inventory levels.
  • Ability to analyze price lists and market conditions to make purchasing decisions.
  • Purchase products according to guidelines established for inventory days on hand, out of stocks and other inventory controls.
  • Ensure excellent service level to customers.
  • Confirm purchase orders.
  • Timely recovery of inventory due to shortages, backorders, or large unexpected demand.
  • Maximize buying and warehouse efficiencies by increasing cases/pallet and full pallet purchasing.
  • Ensure timely placement of special orders and new product requests.
  • Maximize inventory gains and losses by reviewing Projected Market Gains/ Losses report.
  • Communicate with the supplier/broker community daily by phone, voicemail and email.
  • Minimize cost variances and shrink by managing products with 'shelf life'.
  • Communicate with Operations Management regarding changes and buying patterns and receiving issues.

Education

High School Diploma - undefined

Glenbard West High School
Glen Ellyn, IL

Skills

  • Administrative, Phone
  • Competitive, Transportation
  • Contracts, Written
  • Customer service, Skills
  • Decision Making, Written Communication
  • Delivery
  • Email

Inventory levels

  • Inventory
  • Invoicing
  • Layout
  • Logistics
  • Managing
  • Market

PowerPoint

  • Presentations
  • 98
  • Negotiating
  • Networks
  • Operations Management
  • Presentation Skills
  • Problem-solving
  • Process Improvement
  • Purchasing
  • Receiving
  • Sales
  • Scheduling
  • Sales presentations
  • Progress updates
  • Strategic planning
  • Revenue generation
  • Goal attainment
  • Performance improvement

Certification

Bridal Consultant

Timeline

National Account Manager

Redwood Logistics
02.2015 - 05.2017

Sales Logistics Planner / Account Manager

AG Logistic Services
09.2010 - 02.2015

Sales Logistics Assistant

Ruby Robinson Company
09.1998 - 09.2010

Executive Assistant / Inventory Control Buyer

Dominick's Finer Foods
01.1980 - 01.1998

High School Diploma - undefined

Glenbard West High School

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Janine Prazza-Goodpastor