Janine Ramos
Bainbridge Island,WA
Summary
Exceptional Operations Manager focused on successful team building, cost-cutting and operational improvements. Determined to cut costs without impacting quality of products and services. Reliable team player committed to building high-performing teams. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
15
15
years of professional experience
Work History
Real Estate Agent
Charter Realty Group
01.2021 - Current
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Streamlined communication between all parties involved in transactions, ensuring smooth closings and satisfied clients.
- Developed strong relationships with mortgage brokers, attorneys, and other professionals to streamline the home buying process for clients.
- Presented purchase offers to sellers for consideration.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
Administrative Manager
Construction Services
02.2019 - Current
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Provided exceptional administrative support for executive-level staff, ensuring that their needs were met promptly and accurately in order to facilitate smooth daily operations.
- Maintained accurate record-keeping systems to ensure easy access to critical information for decision-making purposes.
- Nurtured a positive work environment by addressing employee concerns promptly and fairly, fostering open communication channels between staff members at all levels of the organization.
- Verified customer information for orderly, up-to-date online systems.
- Assisted in the development of strategic plans to achieve company objectives while maintaining a focus on excellent customer service delivery.
- Organized company events such as holiday parties or team-building retreats to promote a positive workplace culture.
- Reduced operational costs by identifying wasteful spending and reallocating resources for maximum impact.
Bookkeeping Assistant
Construction Services
02.2019 - Current
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Maintained strict confidentiality with sensitive financial information, upholding ethical standards in all professional interactions.
- Provided exceptional customer service when addressing client inquiries related to billing issues or account balances due diligently and professionally.
- Organized digital filing systems for easy retrieval of historical financial documents during audits or annual reviews.
- Processed employee and contractor expense reimbursements quickly.
- Assisted with payroll processing, including timesheet verification, benefit calculations, and distributing paychecks accurately and on time.
- Collaborated closely with senior bookkeepers to complete complex tasks efficiently while meeting deadlines consistently.
- Generated financial reports and summaries for management review.
VIP Business Development
SOLAIRE Resorts And Casino
11.2012 - 02.2018
- Maintained accurate records of all client interactions in CRM systems, ensuring seamless account management across departments.
- Exceeded sales targets consistently through proactive prospecting efforts and strong negotiation skills.
- Managed a diverse portfolio of clients, ensuring each received high-quality service tailored to their specific requirements.
- Provided comprehensive after-sales support to clients, resolving any issues promptly and efficiently.
- Enhanced client relationships by providing personalized support and addressing their unique needs.
- Established long-lasting partnerships with key industry stakeholders, enhancing networking opportunities for the organization.
- Conducted regular reviews of clients'' accounts, identifying areas for improvement or upselling opportunities as appropriate.
- Assisted operations managers with preparation and execution of client development plans and programs.
- Streamlined internal processes to minimize response times for client inquiries, fostering an environment of trust and reliability.
VIP Host
Resorts World Casino
03.2011 - 09.2012
- Enhanced customer satisfaction by providing personalized VIP services and anticipating guest needs.
- Proactively resolved guest concerns, fostering an atmosphere of trust and open communication.
- Coordinated effectively with security personnel to safeguard the well-being of VIP guests during high-profile events.
- Demonstrated exceptional problem-solving skills to address client concerns in a timely manner, reinforcing a reputation for outstanding service.
- Maintained detailed records on client preferences and feedback, enabling tailored service offerings that exceeded expectations.
- Leveraged industry knowledge to recommend popular venues, ensuring memorable experiences for guests seeking entertainment options.
- Managed high-pressure situations while maintaining a professional demeanor, ensuring seamless event execution.
- Developed strong relationships with clientele, resulting in repeat business and increased revenue.
- Adapted quickly to changing circumstances during events, implementing contingency plans as needed without compromising guest experiences.
Quality Control Team Leader
Yazaki Wiring Technologies
11.2008 - 10.2010
- Improved product quality by implementing rigorous inspection processes and protocols.
- Led a team of quality control professionals, ensuring consistent adherence to company standards.
- Enhanced overall production efficiency by identifying and addressing bottlenecks in the quality control process.
- Streamlined workflow for the quality control team, resulting in increased productivity and timely completion of tasks.
- Maintained a safe and clean working environment, adhering to all relevant health and safety regulations.
- Managed resources effectively, optimizing allocation of personnel and equipment within the quality control department.
Skills
- Property Assessments
- Contract Negotiation
- Lender relations
- Home inspections
- Traditional marketing
- Comparative market analysis
- Virtual tour creation
- Escrow management
- Payroll Control
- Employee Onboarding
- Recordkeeping and Reporting
- Customer Service Management
- CRM software proficiency
- Performance Appraisal
- Exceptional communication
- Transportation Coordination
- Brand representation
- Fluent Multilingualism
- Multitasking proficiency
- Team Collaboration
- Detail Oriented
- Customer service expertise
- Product Inspection
- Attention to Detail
- Critical Thinking
- Documentation and Recordkeeping
- Item Sorting
- Equipment Operation
Timeline
Real Estate Agent
Charter Realty Group
01.2021 - Current
Administrative Manager
Construction Services
02.2019 - Current
Bookkeeping Assistant
Construction Services
02.2019 - Current
VIP Business Development
SOLAIRE Resorts And Casino
11.2012 - 02.2018
VIP Host
Resorts World Casino
03.2011 - 09.2012
Quality Control Team Leader
Yazaki Wiring Technologies
11.2008 - 10.2010