JANINE ROUMO
Augusta,GA
Summary
Dedicated Nursing Leader with excellent management skills and experience in developing and leading high- performing teams. Skilled in ensuring patient safety, promoting positive patient outcomes, and driving employee engagement that leads to reducing staff turnover rates.
Overview
18
18
years of professional experience
Work History
Operations Lead
Deloitte
10.2024 - Current
- Enhanced team productivity by providing ongoing training and development opportunities.
- Provided overall directives and guidance updates to teams; ensuring consistency in knowledge.
- Managed and allocated staff and material resources to meet production goals.
- Utilized data-driven insights to inform decision-making processes regarding resource allocation or process improvements within the operations department.
- Fostered a positive work environment by promoting open communication, teamwork, and employee engagement.
- Lead and provided overall oversight over 3-5 teams by providing leadership, mentoring, and coaching team Leads.
- Assist in Conducting regular performance assessments, providing constructive feedback and identifying areas for growth and development among team members.
- Conduct escalated and high priority reviews of medical exam documentation in accordance with established medical and legal requirements.
- Planned operations and activities, and led projects.
- Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.
- Educated staff on organizational mission and goals to help employees achieve success.
LPN (Licensed Practical Nurse)
Aveanna Healthcare Formerly PSA
01.2018 - Current
- Work as a Licensed Practical Nurse providing in home healthcare to pediatrics and their families
- Work independently in the absence of a Register Nurse Supervisor
- Job duties include monitoring, reviewing and operating the Trilogy ventilator and LTV 1150
- My job administration of medications and nutrition feeds via G-Tubes
- Assess for bodily injury, document, administer and report proper care relate to injury
- Provide wound care and trach care using clean techniques
- Documents all activities, assessments nursing actions, and coordinates care in a timely manner
- Maintains client and Aveanna confidentiality
Project Delivery Analyst QA Team Lead
Deloitte
06.2024 - 10.2024
- Attend/Host All Team Meetings with other Team Leads and Quality Analyst Reviewers to address updates, go over directive, and answer any questions at start of day
- Send out daily morning email with reminders, updates if any, and daily stats
- Manage team of Reviewers to complete their day-to-day tasks
- Obtain trends of Internal Audits from Auditor, Take internal audit results as learning opportunities for reviewers, Keep idea of error trends occurring within individuals on the team as well as trends documented on Quality Analyst team as a whole
- Conduct refresher trainings for team as well as on individuals, small group level where needed to ensure quality is maintained
- Create improvement plans for individuals who are lacking in productivity and/or quality
- Address ASK TEAM questions and additional questions from team members within 1 business day
- Manage QA Hold for members of team, Ensure cases are properly held and have updated hold reasons
- Review exported data from SEMOSS productivity chart to ensure team is working consistently throughout each day. Escalate when necessary
- Hold one-on-one’s when necessary to give team members feedback on performance, stats, ans quality of feedback.
- Submit tickets for IT issues related to system issues or Disability Benefits Questionnaires (DBQ)
- Monitored delivery performance metrics, identifying areas for improvement and implementing corrective actions.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
Quality Analyst Team Lead
Infinite Computer Solutions
11.2023 - 06.2024
- Attend/Host All Team Meetings with other Team Leads and Quality Analyst Reviewers to address updates, go over directive, and answer any questions at start of day
- Send out daily morning email with reminders, updates if any, and daily stats
- Manage team of Reviewers to complete their day-to-day tasks
- Obtain trends of Internal Audits from Auditor, Take internal audit results as learning opportunities for reviewers, Keep idea of error trends occurring within individuals on the team as well as trends documented on Quality Analyst team as a whole
- Conduct refresher trainings for team as well as on individuals, small group level where needed to ensure quality is maintained
- Create improvement plans for individuals who are lacking in productivity and/or quality
- Address ASK TEAM questions and additional questions from team members within 1 business day
- Manage QA Hold for members of team, Ensure cases are properly held and have updated hold reasons
- Review exported data from SEMOSS productivity chart to ensure team is working consistently throughout each day. Escalate when necessary
- Hold one-on-one’s when necessary to give team members feedback on performance, stats, ans quality of feedback.
- Submit tickets for IT issues related to system issues or Disability Benefits Questionnaires (DBQ)
Disability Benefits Ques Reviewer II
Infinite Computer
11.2022 - 11.2023
- Collaborate with medical professionals to support the completeness, ensure quality, and accuracy of MDE reports and ensuring the timely delivery of Disability Benefits Questionnaires(DBQ) to the Veteran Benefits Administration (VBA)
- Confirm that the veteran has been examined for all medical issues listed related to claimed contentions,
- Confirm the medical provider has utilized the appropriate DBQ form, and documentation is consistent and completed in accordance with established standards and quality reviews have been submitted,
- Communicate with healthcare providers to provide report-specific quality feedback and assist in revising medical DBQs prior to submission to the VA,
- Verify that special requests have been completed and ensure all diagnostics requested by the medical provider have been completed, reviewed and submitted with the final report to the VA
- Consistently meets individual productivity goals, provides quality feedback, assist other departments to meet goals and productivity to include triage with case assembly for examiners and sending clarification request to the Veterans Affair so that veterans may be properly evaluated,
- Assisted Final Contention Reviewers (FCR) with billing and sending cases to the Veterans Affair for disability determination.
- Mentored other reviewers and new Data Analysis Reviewers. Provided second reviews/graded DBQs worked to ensure quality and accuracy in feedback and Identification of errors.
Psychiatric Nurse
Psychiatric Nurses, Hire Power Recruits LLC
03.2022 - 09.2023
- Working with the South Carolina Department of mental health, Under the supervision of a registered nurse assist with quality documentation in coordination, and implementation of nursing care plans, maintaining patient electronic health records, assessing patient needs, performing medication administration and monitoring, drawing labs, participate in quality assurance activities, supervise and instruct paraprofessional nursing personnel, preceptor nursing students, request and restock unit supplies
Site Supervisor
COVID, Cross Country Medical Staffing Network
02.2021 - 10.2021
- Responsible for daily operations and creating daily schedules at the COVID testing site
- Ensures staff training on Aura EMR, how to test and how to properly wear PPE, Responsible for the oversight and enforcement of the on-site COVID-19 safety plan
- Oversee and monitor social/physical distancing, symptom monitoring, and disinfecting protocols
- Monitor the testing protocols established to ensure compliance
- Responsible for up to 20 staff members, CNAs, CMAs, and LPNs at multiple sites
- Oversees registration of patients in Aura Electronic Medical Record in order to check in patient, Perform 5 seconds each anterior nares swab COVID-19 test
- Dialog with patients to answer questions and educate them on COVID-19
- Creates manifest for FedEx courier to pick up packages
- Conduct periodic inspections of the workplace to ensure that COVID-19 infectious disease protocols and procedures are being operationalized
- Promote and maintain the health and wellness of workers
Licensed Practical Nurse
Rank
08.2007 - 10.2017
- Sergeant with direct patient care in Med/Surg, same day surgery and clinic settings
- Responsible for mentoring and counseling soldiers
- Was vital in ensuring over 350 soldiers were trained, medical records were up to date and ready to deploy
- During my time in service i had the opportunity to work in various places such as prison, jail, long term care and rehab to increase my knowledge in skills
- AccomplishmentsArmy Commendation MedalsArmy Good Conduct AwardsNational Defense Service MedalGlobal war on Terrorism Service MedalArmy Service RibbonCertificate of Achievement
LPN
Department Of Defense
01.2016 - 07.2017
- Disciplined, energetic team member quickly established rapport with patients and colleagues on the Medical-Surgical Ward at Dwight D
- Eisenhower Army Medical Center, managed care for post-operative patients assisting with healing and recovery to include monitoring post-op vitals, setting/clearing PCAs, managing IV fluids, reviewing post-op orders, drawing blood specimens, administering medication via IV
- PICC, PO, IM and SQ
- Preceptor incoming LPNs by orienting them to the ward for 6 weeks in addition to instructing
- LPN students, voted by peers as the Recorder on the Unit Practice Council that helped establish SOPs, enhance patient care and promote cohesion between staff, patients and family.
Charge Nurse of up
Harrington Park Health & Rehab
10.2016 - 02.2017
- To 15 beds on a rehab unit delegates duties up to 3 CNAs
- Executes assigned duties independently of an RN supervision
- Manages paper medical records, proficient at recording doctor's orders and medications administered, provides administration of IV therapy, wound care, place/read PPDs provide emotional support to residents/families to maintain an effective working relationship with residents, family members, department heads, and fellow associates.
LPN, Same
12.2012 - 05.2016
- In the Same Day Surgery Clinic, preparing 25-30 adult and children patients per day to have surgery by performing vital signs, reviewing medical history, chaperoning, initiate and maintain
- IVs, perform EKGs, lab blood draws, and administration of medications, post-surgery dedicated to providing patient education and discharge instructions to the escort and patient in accordance with the physician's orders
- Responsible for keeping track of and maintaining $14,000 of medical equipment
- Maintained training and certification records for all 30 employees in the section
- Assigned daily task to decrease disruption of patient care.
Dedicated Licensed Practical Nurse
Correct Care Solutions
10.2012 - 01.2014
- For corrections facility through performing intake health assessments, administered medications by mouth, intramuscular, breathing treatments and insulin as needed, assured that inmates were housed in the proper units based on health conditions including monitoring inmates through alcohol and opiate withdrawals and assuring proper restraints placed on patients by deputies, gave proper education for medications that were kept on person.
Licensed Practical Nurse
Internal Medicine Clinic
03.2012 - 12.2012
- In the Internal Medicine Clinic to help with the implementation and transition to a Patient
- Center Medical Home with approximately 5000 patients including active duty and retired personnel of our uniformed services and their adult dependents
- Skills include providing quality patient care by taking vital signs, reviewing medical history, chaperoning, providing patient education in accordance with the physicians orders, initiate and maintain IV therapy, perform EKGs, jet neb treatments, lab blood draws, administration of medications and various vaccinations
- Assisted medical secretaries with checking patients in, assisted providers with telephone messages and ordering of medications, labs and consults.
Lead Charge Nurse
Pruitt Heath Augusta Hills
06.2012 - 10.2012
- Of up to 30 beds on a rehab, long term care and Alzheimer's unit, worked independently in the absence of a Register Nurse Supervisor while providing leadership and delegating duties tomedical assistants, performances included administration of medications, IV therapy, G-Tube care/feedings, wound care, placing and reading PPDs and trach care
- Proficient at ordering medications for the delegated unit, ensured skin assessments were completed for each resident and initiated treatment plans when necessary.
LPN
Army Medical Centers
05.2009 - 03.2012
LPN
Army Medical Centers
05.2009 - 06.2010
- Disciplined, energetic, quickly established rapport with patients and colleagues on the
- Medical-Surgical Ward at Walter Reed Army Medical Center, managed care for post-operative patients assisting with healing and recovery to include monitoring post-op vitals, setting/clearing PCAs, managing IV fluids, reviewing post-op orders, drawing blood specimens, administering medication via IV, PICC, PO, IM and SQ
- Preceptor incoming LPNs by orienting them to the ward for 6 weeks in addition to instructing
- LPN students, voted by peers as the Recorder on the Unit Practice Council that helped establish SOPs, enhance patient care and promote cohesion between staff, patients and family.
Education
High school diploma or GED - Nursing
Hutchinson Community College
South Hutchinson, KSBS - Health Information Management Beginning April 24
Western Governors University
Salt Lake City, UTSkills
- MDE Experience
- Disability Questionnaire Benefits reviews
- Supervisory/Management
- DoD Experience (Soldiers, veterans
- Spouses, and family members)
- Medication Administration
- Infection Control
- IV drug therapy management
- Diabetes and nutrition
- Insulin medication assistance/Patient
- Counseling
- Post-surgical care/Wound cleaning & care
- Foley catheter insertion/removal & care
- Tracheotomy care/Colostomy care
- Tube/J-Tube feedings and care
- Venipuncture/blood draw/ Specimen
- Collection/processing
- IV Start BLS Electronic Medical/Health
- Records documentation
- Alzheimer's Care
- Experience Administering Injections
- Patient Safety
- Customer Service
- Time Management
- Microsoft Office/Word
- Excel
- Google Docs
Timeline
Operations Lead
Deloitte
10.2024 - Current
Project Delivery Analyst QA Team Lead
Deloitte
06.2024 - 10.2024
Quality Analyst Team Lead
Infinite Computer Solutions
11.2023 - 06.2024
Disability Benefits Ques Reviewer II
Infinite Computer
11.2022 - 11.2023
Psychiatric Nurse
Psychiatric Nurses, Hire Power Recruits LLC
03.2022 - 09.2023
Site Supervisor
COVID, Cross Country Medical Staffing Network
02.2021 - 10.2021
LPN (Licensed Practical Nurse)
Aveanna Healthcare Formerly PSA
01.2018 - Current
Charge Nurse of up
Harrington Park Health & Rehab
10.2016 - 02.2017
LPN
Department Of Defense
01.2016 - 07.2017
LPN, Same
12.2012 - 05.2016
Dedicated Licensed Practical Nurse
Correct Care Solutions
10.2012 - 01.2014
Lead Charge Nurse
Pruitt Heath Augusta Hills
06.2012 - 10.2012
Licensed Practical Nurse
Internal Medicine Clinic
03.2012 - 12.2012
LPN
Army Medical Centers
05.2009 - 03.2012
LPN
Army Medical Centers
05.2009 - 06.2010
Licensed Practical Nurse
Rank
08.2007 - 10.2017
High school diploma or GED - Nursing
Hutchinson Community College
BS - Health Information Management Beginning April 24
Western Governors University