Janine Ruggiero
Precision Heating Oil
Cameron,NC
16
years of professional experience
Motivated and detail-oriented professional seeking a professional position that utilizes my leadership, organizational, and administrative strengths to contribute to team success and drive company efficiency.
Work History
Secretary
3 Months- Coordinated office operations to enhance workflow efficiency and support team objectives.
- Managed correspondence, ensuring timely communication with clients and stakeholders.
- Developed and implemented office procedures, enhancing overall operational effectiveness.
- Oversaw scheduling of meetings and appointments, optimizing time management for executives.
- Conducted inventory management of office supplies, ensuring availability while minimizing costs.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to clients.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
- Maintained electronic filing systems and categorized documents.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Secretary
2 Years 7 Months- Maintained accurate filing systems, improving document retrieval processes for the team.
- Assisted in preparing reports and presentations, contributing to informed decision-making.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Managed sensitive and confidential information with discretion, upholding integrity of executive communications.
Call Specialist
1 Year- Managed 65+ patient calls per day in a fast-paced call center, coordinating appointment scheduling/rescheduling, and calendar maintenance to ensure efficient patient care coordination.
- Delivered accurate, empathetic support in response to a wide range of patient questions and concerns.
- Effectively addressed and resolved various insurance-related inquiries, promoting clarity and patient confidence.
Account Executive
7 Years- Contributed to national records management solutions by optimizing the full record life cycle to streamline and expedite claims resolution. Specialized expertise in record retrieval connecting to improved claim and litigation outcomes, organized record IQ, direct films, medical record canvassing, and third-party record production which directly relates to reduced admin costs via streamlined fulfillment.
Salesperson
2 Years- Developed strong client relationships through effective communication and product knowledge.
- Implemented promotional campaigns that increased product visibility and drove customer engagement.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Expanded customer base through targeted prospecting and networking efforts.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Set and achieved company defined sales goals.
- Negotiated prices, terms of sales and service agreements.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
Bus Matron
7 Years- Assisted students with various disabilities with boarding and exiting the bus safely and ensured all required safety protocols were in place.
- Monitored and supported passenger behavior and provided emotional assistance as needed, promoting a safe and respectful atmosphere.
Education
GED
Skills
Proficient in: iOS Programs
Microsoft Office (Word
Excel
PowerPoint
Outlook)
Electronic Filing
Google
RAS-I and UHIS-IP.
Strong sales performance
staff coordinator/assistant manager skills
accounts payable and receivable experience.
Knowledge and skilled at handling expenses and commission reports.
Strong communication
collaborative
organizational
and leadership skills.
Attentive to detail and solution focused.
Timeline
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