Janine Santamaria
Dallas
Summary
As healthcare professional, extensive experience in managing patient interactions and administrative duties in medical setting. Valued for strong collaboration skills, adaptability, and consistent delivery of high-quality results. Known for reliability and effective communication, ensuring seamless patient experience.
Overview
10
10
years of professional experience
Work History
Medical Assistant/Receptionist
Pediatric Associates
02.2022 - 05.2025
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained current and accurate medical records for patients.
- Helped patients complete necessary medical forms and documentation.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Transcribed phone messages and relayed to appropriate personnel.
Medical Assistant/Receptionist
Oak Cliff Childrens Clinic
05.2015 - 05.2022
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Expedited lab results retrieval process by establishing strong relationships with external laboratory facilities.
- Improved office organization by maintaining accurate patient records and filing systems.
- Facilitated communication among healthcare team members by diligently transcribing physician orders into patient charts or EHRs as required.
- Managed high call volumes with professionalism, efficiently handling inquiries and relaying messages to relevant staff members.
- Collaborated with healthcare professionals to optimize care delivery, resulting in improved patient outcomes.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
Education
Dallas Can Academy
Dallas Tx Skills
- Medical office procedures
- Initiative-taking
- Healthcare industry
- Patient check-in and check-out
- Medical receptionist experience
- Patient scheduling
- Electronic medical records
- Documentation
- Medical charting
- Telephone etiquette
- Referral verification
Languages
Spanish
Native or Bilingual
Timeline
Medical Assistant/Receptionist
Pediatric Associates
02.2022 - 05.2025
Medical Assistant/Receptionist
Oak Cliff Childrens Clinic
05.2015 - 05.2022
Dallas Can Academy
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