Janine Sutherland
Des Moines,IA
Summary
Personable and organized individual with strong multitasking abilities and excellent communication skills. Familiar with office software and data entry. Committed to supporting team efficiency and ensuring smooth operations.
Overview
25
25
years of professional experience
Work History
Clerk
United States Postal Sevice
07.1998 - 01.2019
- Worked at the main processing and distribution center for central Iowa.
Sales Associate
Casey's Gas Station
09.1995 - 07.1998
- Organized racks and shelves to maintain store visual appeal, engage customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Was responsible for opening and closing the store, both for the kitchen and the register.
- Cooked products for sale and orders and maintained a clean and sanitary environment.
- Kept track of stock and communicated needs with the manager.
- Received orders and supplies, verifying quantity and quality of receipts.
Accounts Receivable Clerk
Aladin Uniform And Laundry Service
08.1993 - 09.1995
- Communicated with Route Supervisors about any account or route changes.
- Communicated with route drivers. Collected trip counts and consolidated incoming/outgoing orders.
- Entered trip counts to individual customer accounts.
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Provided checks and balances for Accounts Payable.
- Submitted cash and check deposits and generated cash receipts to record money received.
- Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
- Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
Education
Accounting - Accounting
Hamilton Business College
Des Moines, IA1993
Skills
- Telephone etiquette
- Customer satisfaction
- Administrative support
- Administrative tasks
- Database management
- Quality management
- File and database management
- Proofreading
- Record preparation
- Information security
- Bookkeeping
- Operations support
Additional Information
- I have been a full time volunteer Administrator for a foster based dog rescue for just over 6 years.
- I am a lead administrator, with 5 other volunteers who I communicate with and direct for posting our dogs available and sending applications to our fosters.
- I communicate regularly with multiple other administrators and volunteer teams.
- I facilitate the voicemail system, screening messages and either returning calls or being sure the proper admin gets the messages.
- I enter and maintain multiple aspects of a spreadsheet in Google Sheets. We track applications, available dogs, fosters and adoptions in this spreadsheet.
- I process all adoptions in our tracking software system. Create the transaction link, email the link within an email to the foster, verify payment of the link, and complete the transaction in our software system.
- I answer email inquiries and questions from our applicants and adopters,
- I maintain and post on our social media pages.
Timeline
Clerk
United States Postal Sevice
07.1998 - 01.2019
Sales Associate
Casey's Gas Station
09.1995 - 07.1998
Accounts Receivable Clerk
Aladin Uniform And Laundry Service
08.1993 - 09.1995
Accounting - Accounting
Hamilton Business College