Janine Swanson
Monticello
Summary
Dynamic sales professional with extensive experience at Home Depot, excelling in customer service and problem resolution. Proven ability to enhance team productivity through effective mentoring and time management. Bilingual in Spanish and English, adept at payment processing and fostering strong customer relationships to drive repeat business.
Overview
29
29
years of professional experience
Work History
Sales Associate
Home Depot
Monticello
11.2020 - 05.2025
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conducted regular follow-up calls with customers after resolving their issues.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided accurate information about products and services to customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained a high level of professionalism when dealing with difficult customers.
- Identified opportunities for upselling additional products or services based on customer needs.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Answered inbound calls, chats and emails to facilitate customer service.
- Developed strong customer relationships to encourage repeat business.
- Excelled in exceeding daily credit card application goals.
- Supported sales team members to drive growth and development.
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Strengthened customer retention by offering discount options.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Mentored junior team members and managed employee relationships.
- Oversaw warranty counseling process to manage expense controls.
- Took special orders in person and over telephone, generating additional revenue every month.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Bank Teller/Customer Service representative
Wells Fargo Bank,
Buffalo
08.2000 - 12.2002
- Ran daily [deposits] and [cash] reports to assess performance and make proactive adjustments, keeping operations highly responsive to changing business conditions.
- Promoted team efficiency and productivity through [up-selling] and [promoting] all types of Wells Fargo's products.
- Cross-trained in every store role to maximize operational knowledge.
- Enhanced production methods and improved employee motivation to maximize team productivity.
- Assigned work to employees based on project requirements and individual team member strengths.
- Maintained detailed records of what customers wanted and ordered, helping to increase profits when those customers returned at later date.
- Provided onsite training.
Swing Shift Manager
Mcdonalds
St.Michael
09.1998 - 08.2000
- Directed operations across dairy, frozen, produce, and bakery departments to enhance efficiency.
- Supervised store associates to ensure adherence to company standards.
- Interviewed, hired, and trained new associates to build a competent team.
- Delegated tasks effectively among team members to maximize productivity.
- Maintained up-to-date knowledge of menu items, garnishes, ingredients, and preparation methods.
- Checked deliveries and signed off on received products for quality assurance.
- Cleaned and inspected food preparation areas to uphold safety and sanitation standards.
- Prepared salads, appetizers, cold dishes, portioned desserts, and brewed coffee as per specifications.
Retail Sales Associate
Target Corporation
Maple Grove
03.1996 - 08.1998
- Managed supply orders and inventory for Food Avenue during ten-week maternity leave of supervisor.
Developed work schedules to optimize staffing for daily operations.
Promoted Target Credit Card sales while working regular lines to enhance revenue.
Education
High School Diploma -
St.Michael-Albertville
MN1997
Some College (No Degree) - General Studies and English Studies
North Hennepin Community College
Minneapolis, MNSkills
- Safe food handling
- Store management
- Time management
- Multi-tasking
- Organizing and prioritizing
- Customer service
- Payment processing
- Employee mentoring
- Bilingual in Spanish and English
Affiliations
- paint mixer
- new associate coach
Accomplishments
- Voice of Associate committee
- 2 platinum awards in customer service
Languages
Spanish
Limited
References
References available upon request.
Timeline
Sales Associate
Home Depot
11.2020 - 05.2025
Bank Teller/Customer Service representative
Wells Fargo Bank,
08.2000 - 12.2002
Swing Shift Manager
Mcdonalds
09.1998 - 08.2000
Retail Sales Associate
Target Corporation
03.1996 - 08.1998
High School Diploma -
St.Michael-Albertville
Some College (No Degree) - General Studies and English Studies
North Hennepin Community College
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