Summary
Overview
Work History
Education
Skills
Timeline
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Janine Thompson

Minot,ND

Summary

I am looking to use my experience in customer service and leadership to make a positive impact-one interaction at a time. I am interested in landing a career where I can fill a need to help others and continue to advance and grow professionally and personally.

I am a knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Overview

6
6
years of professional experience

Work History

Rover In-home Pet Care

Self-employed
11.2021 - Current
  • Schedule preliminary consultations with potential pet owners and went over available services, outlined costs, and determined special needs of animals under care.
  • Delivered continuous focus and attention to animals, promoting high level of care and oversight.
  • Handled animals safely and remained calm in different situations.
  • Completed routine check-ups to assess animal health and chronic or acute concerns.
  • Administered vaccinations and medications to cats, dogs and other small pets.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored animals for behavioral problems and signs of health issues.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.

DoorDash Delivery Driver

Self-employed
06.2022 - 09.2023


  • Delivered orders to customer doorsteps and business offices.
  • Maintained upbeat, positive attitude in busy, customer-focused environment.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
  • Fostered positive working relationships with regular customers.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.

Uber Deliveries Driver

Self-employed
11.2021 - 05.2022
  • Delivered goods and products to customer on time and in excellent condition.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Followed all relevant traffic laws and safety regulations.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Resolved customer needs and adjusted orders

Head Waitress

Dosirak House
03.2020 - 05.2022
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Supervised server staff and simultaneously served personal section of tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
  • Inspected dishes and utensils for cleanliness.
  • Answered customers' questions, recommended items, and recorded order information.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.

Child Care Worker

Kids Discovery International #1
01.2018 - 03.2020
  • Communicated with parents regarding child's behavior, daily activities, and concerns.
  • Supported children's emotional and social development by encouraging positive self-concepts and understanding of others.
  • Developed healthy relationships with 18 children to provide support and guidance in learning.
  • Taught children educational games to reinforce learning of alphabets and numbers.
  • Prepared and served nutritious and healthy meals and snacks.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Developed age-appropriate activities and crafts to engage children.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Worked with children to develop good cognitive, physical and language skills.
  • Provided emotional support and guidance to children during difficult times.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Maintained effective schedule balance between rest periods, active play, and instruction.
  • Encouraged children to develop healthy social and emotional skills.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Liaised with parents and guardians to discuss child progress.
  • Responded to inquiries from parents and guardians.
  • Provided support and guidance to children in conflict resolution.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Logged information regarding naps, feedings and any medications administered.
  • Handled daily administrative tasks efficiently to minimize time away from children.
  • Documented children's growth and development.

Education

Associate of Science - Early Childhood Education

Northwest Florida State College
Niceville, FL

High School Diploma -

Amherst Central High School
Amherst, NY
06.2000

Skills

  • Customer Service
  • Eagerness to Learn
  • Positive Attitude
  • Attention to Detail
  • Dependable
  • Politeness
  • Strong Verbal/Written Communication Skills
  • Team Player
  • Strong Memory
  • Adaptable
  • Problem-solving
  • Listening
  • Cooperation

Timeline

DoorDash Delivery Driver

Self-employed
06.2022 - 09.2023

Rover In-home Pet Care

Self-employed
11.2021 - Current

Uber Deliveries Driver

Self-employed
11.2021 - 05.2022

Head Waitress

Dosirak House
03.2020 - 05.2022

Child Care Worker

Kids Discovery International #1
01.2018 - 03.2020

Associate of Science - Early Childhood Education

Northwest Florida State College

High School Diploma -

Amherst Central High School

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