JANINE WALSH
Customer Facing Professional
Baltimore,MD
Summary
A creative, energetic, customer-facing professional with 20+ years of relationship building experience. Engaging and focused on utilizing my diverse background of customer service, problem solving and project management. Strong talent for quickly incorporating and mastering new processes and systems, enhanced from the experience of operating my own business. Effective communicator and confident addressing a variety of tasks.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work History
Project Manager
Myself
Buffalo, NY
2020.05 - 2021.12
- Undertook personal venture after being laid off due to Covid-19
- Purchased and renovated a (2) unit investment property
- Sourced, vetted and managed vendors needed to accomplish project goals.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Adhered to budget requirements with excellent planning and consistent expense monitoring.
- Managed showings, rental paperwork and collections for 2 properties.
Sales Consultant
Renaissance Fine Arts
Baltimore, MD
02.2017 - 03.2020
- Maximized sales opportunities by 25% establishing relationships with Interior designers and Real estate professionals
- Guided clients with identifying art style, preference, placement and budget
- Articulated superimposed images for online shoppers enabling clients to view an accurate vision of art placement in their space
- Assembled team for private viewing in home/business selling over $65,000 during one appointment
- Sold client $2,000 frame for $29 paper art from honing framing skills
- Oversaw delivery/installation of artwork to ensure client satisfaction example: https://www.merrittgallery.com/a-lively-melody/
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Owner/Operator
The Desert Cafe
Baltimore, MD
05.2014 - 10.2016
- Led a team of 7 employees, facilitated management and direction in all aspects of restaurant operations
- Overcame losing chef by assuming self taught responsibilities; equipment operation, recipe integration, food preparation
- Increased sales by 20% creating new recipes and elevating food quality/presentation
- Demonstrated genuine hospitality while greeting and establishing rapport with guests which led to a regular clientele
- Overhauled interior/exterior with paint, textiles and new decor, turned it from drab to fab
- Collaborated with web designer to launch website/Facebook; ttps://www.facebook.com/thenewdesertcafe
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
Realtor
Weichert Realtors
New Colony Columbia, MD
11.2008 - 10.2013
- Advised and negotiated on client's behalf confidently by assessing market activity weekly
- Implemented design skills to illustrate home's potential, increasing sales by 20%
- Maximized saleability by personally staging, suggested painting, and decluttering client's home
- Formed fiduciary relationships with lenders, appraisers, other Realtors, which promoted a smooth process
- Prepared necessary documents in a speedy manner to ensure contract acceptance before possible competition's
- Interviewed clients and generated lists of potential properties meeting specific requirements from available listings.
Server/Bartender/Supervisor
Donna's Cafe
Baltimore, MD
08.2007 - 10.2013
- Boosted ability to perform numerous functions; order placement, beverage preparation, food delivery, check out procedures for multiple guests in high volume atmosphere
- Attentively listened and engaged with guests paying special attention to details; food preference/allergies, beverage choices, children's names
- Spearheaded numerous off site catering events successfully, leading to promotion
- Promoted to bartender and supervisor for shift operations and closing duties, which cultivated managerial skills
- Increased sales significantly by upselling higher-end products to customers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Education
Associate of Applied Science - Interior Design
Community College of Baltimore County
08.2008 - 05.2010
Associate of Arts - Liberal Arts/Social Science
Erie
Community College
08.1991 - 05.1993
Skills
Project Management
Client Relationships
Knowledgeable in Excel
Self-direction
Training development aptitude
Sales expertise
Network development
Time management
Timeline
Project Manager
Myself
2020.05 - 2021.12
Sales Consultant
Renaissance Fine Arts
02.2017 - 03.2020
Owner/Operator
The Desert Cafe
05.2014 - 10.2016
Realtor
Weichert Realtors
11.2008 - 10.2013
Associate of Applied Science - Interior Design
Community College of Baltimore County
08.2008 - 05.2010
Server/Bartender/Supervisor
Donna's Cafe
08.2007 - 10.2013
Associate of Arts - Liberal Arts/Social Science
Erie
Community College
08.1991 - 05.1993