Janine Webb
Granite Falls,NC
Summary
Experienced Practice Manager successful at handling payroll administration and patient relations for 9-physician practice. Promotes business development and community profile by developing positive rapport with patients and handling marketing activities. Successful forging partnerships with Employee Assistance Program contacts to support employees' behavioral health care.
Overview
14
14
years of professional experience
Work History
Practice Administrator
The Counseling Group
08.2018 - Current
- Enhanced patient satisfaction with timely appointment scheduling and organized recordkeeping.
- Increased staff productivity by providing training, guidance, and performance evaluations.
- Managed financial aspects of the practice, including budgeting and accounts receivable.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
Director
Nativity Preschool And Kindergarten
08.2012 - 07.2018
- Successfully supervised 25 teachers and grew enrollment from 75 to 130 students
- Implemented premier software system for innovative online student management and tuition payments
- Maintained health records and emergency contact information for 130 students
- Raised $54k in private donations for campus improvements
- Wrote content for newly designed website
Registrar
Novus Way
06.2010 - 08.2012
- Simultaneously managed 5000 annual registrations for 3 different conference centers and summer camps
- Processed $1.7m annual Accounts Receivable
- Maintained over 2500 summer health forms
- Enhanced camp registration software by adding simplified group registrations saving valuable time
- Provided elite customer service with extensive communication to pastors and church leaders
- Mastered registration software and financial spreadsheets
Education
Bachelor of Arts - Psychology
University of North Carolina At Asheville
Asheville, NC05.1993
Skills
- HIPAA Compliance
- Patient Relations
- Human Resources Management
- Practice Marketing
- Scheduling Coordination
- Healthcare Information Systems
- Credentialing Management
- Workflow Management
- Electronic Health Records
- Schedule Management
- Payroll Administration
- Budget Oversight
- Practice Management
Timeline
Practice Administrator
The Counseling Group
08.2018 - Current
Director
Nativity Preschool And Kindergarten
08.2012 - 07.2018
Registrar
Novus Way
06.2010 - 08.2012
Bachelor of Arts - Psychology
University of North Carolina At Asheville