Janine Williams
NC
Summary
Diligent ER Unit Secretary with solid background in coordinating emergency room operations. Efficiently managed patient records and facilitated communication between medical staff, contributing to streamlined workflow. Demonstrated strong organizational and multitasking abilities, ensuring timely and accurate support in high-pressure environments.
Overview
23
23
years of professional experience
1
1
Certification
Work History
ER Unit Secretary
Atrium Health Pineville
05.2015 - Current
- Streamlined communication between healthcare professionals by promptly answering phone calls and relaying important messages.
- Promoted a safe and clean environment for patients and staff alike through adherence to infection control protocols and regular workstation maintenance.
- Assisted in maintaining adequate supplies for the emergency department, ensuring all necessary equipment was readily available when needed.
- Safeguarded patient privacy by securely handling sensitive medical records and adhering to HIPAA regulations.
- Collaborated with healthcare team members to provide vital administrative support during high-stress situations.
Unit Secretary
Waterbury Hospital
07.2011 - 07.2014
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
Clinical Office Assistant
UCONN Health Neag Comprehensive Cancer Center
08.2008 - 06.2009
- Contributed to a positive work environment through effective communication and collaboration with team members.
- Streamlined appointment scheduling for improved patient experience and reduced wait times.
- Enhanced patient satisfaction by efficiently managing front desk operations and addressing concerns promptly.
- Facilitated smooth daily operations by coordinating physician schedules, optimizing time management and minimizing conflicts.
- Handled incoming phone calls professionally, directing callers to appropriate staff members while providing courteous assistance.
- Maintained HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
ER Unit Secretary
Terrebonne General Health System
02.2003 - 12.2007
- Ensured HIPAA compliance while handling sensitive patient information with utmost confidentiality and discretion.
- Streamlined workflows for nurses and doctors by accurately maintaining patient charts and updating information as needed.
- Increased ER efficiency with prompt communication between medical professionals regarding patient updates.
- Maintained a clean and organized work area, contributing to a safe and efficient environment for patients and staff.
- Expedited patient care by entering physician orders into computer systems, reducing the likelihood of errors and ensuring prompt treatment delivery.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Performed various administrative tasks by filing, copying and faxing documents.
Education
High School Diploma -
Ellender Memorial High School
Houma, LA05-1992
Skills
- HIPAA compliance
- Accurate data entry
- Scheduling appointments
- Patient confidentiality maintenance
- Emergency room procedures
- Medical terminology proficiency
- Fast decision making
- Professionalism in workplace
- Teamwork and collaboration
- Multitasking
- Reliability
- Decision-making
Certification
North Carolina Notary
Timeline
ER Unit Secretary
Atrium Health Pineville
05.2015 - Current
Unit Secretary
Waterbury Hospital
07.2011 - 07.2014
Clinical Office Assistant
UCONN Health Neag Comprehensive Cancer Center
08.2008 - 06.2009
ER Unit Secretary
Terrebonne General Health System
02.2003 - 12.2007
High School Diploma -
Ellender Memorial High School
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