Janine Wittmann
Nutley,NJ
Summary
Proven leader in hospitality and real estate, adept at negotiation and social media marketing, enhanced Bella Luce Restaurant and Bar's customer loyalty through exceptional service and team mentorship. Skilled in driving sales and managing high-stakes transactions, I excel in both team environments and independent roles, consistently exceeding client expectations. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Real Estate Agent
Exp
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Maintained connections with clients to encourage repeat business and referrals.
Head Bartender
Bella Luce Restaurant and Bar
10.2023 - Current
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Closed out cash register and prepared cashier report at close of business.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the health and safety of customers.
- Increased customer satisfaction by providing exceptional service and crafting high-quality cocktails.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Managed inventory efficiently, reducing waste and maintaining optimal stock levels for peak periods.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Educated staff on responsible alcohol serving practices; created a safe and enjoyable atmosphere for guests while reducing liability risks.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed strict recipes and drink measurements to minimize product used.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Developed specialty drinks to work with menu changes, sustaining customer interest and solid bar revenue.
- Ensured compliance with local alcohol regulations and company policies, maintaining a safe and responsible environment for all patrons.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Implemented upselling strategies that boosted revenue without compromising guest experience or satisfaction.
- Boosted bar profitability, mentoring team members on routine procedures and productivity strategies.
- Networked within the local community to build relationships with other businesses and attract new clientele to the establishment.
- Conducted regular staff meetings to discuss performance goals, share feedback, and foster teamwork among employees.
- Collaborated with management to create seasonal cocktail menus, driving sales and offering fresh options for guests.
- Streamlined bar operations through effective staff scheduling and task delegation, maximizing productivity during busy shifts.
- Managed bar at special events, leading team in providing coordinated service for weddings, business meetings and social gatherings.
- Addressed equipment malfunctions quickly by working closely with maintenance teams; ensured minimal downtime in bar operations.
- Promoted special events through social media platforms, generating buzz around themed nights or guest appearances.
- Assisted in event planning and execution, delivering memorable experiences for private parties and corporate functions.
- Evaluated bartender performance regularly using key metrics such as sales volume per hour or accuracy in drink preparation.
- Reviewed and updated safety protocols, ensuring staff were well-versed in emergency response procedures and first aid techniques.
- Handled establishment social media accounts, increasing customer traffic and bolstering business.
- Negotiated deals with suppliers to secure competitive prices on high-quality products without sacrificing profit margins.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Kept bar presentable and well-stocked to meet customer needs.
- Obtained cash bank and stocked service bar to prepare for operation.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Developed new signature cocktails to support bar marketing brand and increase profits.
Head Bartender
Meal
09.2021 - 06.2023
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed a strong rapport with patrons, resulting in repeat business and increased loyalty.
- Trained new bartenders on drink recipes, mixing techniques, and customer service skills to enhance overall performance.
- Monitored cash handling procedures to ensure accuracy in transactions while minimizing instances of theft or loss.
- Resolved customer complaints promptly and professionally, preserving the establishment''s reputation for excellent service.
Head Server
Bahama Breeze
06.2013 - 01.2018
- Increased restaurant revenue by upselling menu items and promoting daily specials.
- Monitored staff performance regularly, providing constructive feedback for continuous improvement in their roles as servers.
- Trained new servers to uphold company standards in customer service, food handling, and overall professionalism.
- Maintained a clean, safe, and welcoming environment through regular monitoring of dining areas and server stations.
Education
Certificate - Cardiovascular Technology
Hohokus School of Trade And Technical Sciences
Paterson, NJ06.2012
Skills
- Excellent teamwork
- Highly Professional
- Negotiation
- Strong organizational skills
- Works well independently
- Lead Follow Up
- Client-oriented
- Social Media Marketing
Timeline
Head Bartender
Bella Luce Restaurant and Bar
10.2023 - Current
Head Bartender
Meal
09.2021 - 06.2023
Head Server
Bahama Breeze
06.2013 - 01.2018
Real Estate Agent
Exp
Certificate - Cardiovascular Technology
Hohokus School of Trade And Technical Sciences