Janine Ziebarth

• Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
• Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
• Maintained accurate records of all transactions, stock levels and employee performance metrics.
• Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
• Identified areas of operational inefficiency and implemented solutions to streamline processes.
• Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
• Provided leadership support during peak business hours by motivating staff members to meet targets.
• Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
• Answered customer questions and addressed problems and complaints in person and via phone.
• Handled complaints from customers by empathetically listening, recording details and offering solutions.
• Supervised cashiers in processing credit, debit and cash payments to streamline sales.
• Maintained inventory by checking merchandise to determine levels.
• Delegated assignments based on team strengths to optimize floor coverage and service levels.
• Oversaw aspects of maintenance, inventory, and daily activity management.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Delegated work to staff, setting priorities and goals.
• Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
• Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
• Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.

• Verified that customers were of legal age to purchase alcohol or tobacco products.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Stocked shelves with merchandise when needed.
• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Answered customer questions and provided store information.
• Helped customers find specific products, answered questions, and offered product advice.
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
• Verified customer age requirement for alcohol or tobacco purchases.
• Counted money in cash drawers at the beginning of shifts to ensure amounts were correct.
• Greeted customers promptly and responded to questions.
• Kept check-out areas clean, organized and well-stocked to maintain attractive store.
• Built and maintained productive relationships with employees.
• Maintained clean and orderly checkout areas by sanitizing register belts, emptying trash cans and organizing candy racks.

Gained extensive knowledge and experience as a retail clerk for 3 years.

Gained experience in multiple stores annually.

Increased understanding of retail concepts by participating in theory classes at school twice a week.

Successfully finished trade school and obtained a certification for retail clerk position.

• Greeted customers and answered any questions they had about the store's products and services.
• Stocked shelves with merchandise when needed.
• Organized promotional displays or arrange merchandise on counters or tables to promote sales.
• Operated cash register or POS system to receive payment by cash, check and credit card.
• Answered customer questions and provided store information.
• Helped customers find specific products, answered questions, and offered product advice.
• Welcomed customers, offering assistance to help find store items.
• Kept check-out areas clean, organized and well-stocked to maintain attractive store.