Janine (Gigi) Cassedy
Pensacola,FL
Summary
Versatile Assistant General Manager with 10+ years of experience overseeing daily hotel operations. Decisive planner and analytical problem solver with skill in managing teams to meet stringent objectives. Personable and collaborative demeanor demonstrated through polished communication and willingness to apply team feedback to resolve challenges.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Assistant General Manager
TownePlace Suites by Marriott
03.2015 - Current
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Implemented staff training programs that improved service quality and increased customer loyalty.
- Collaborated with General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
Assistant Executive Housekeeper
TownePlace Suites by Marriott
01.2013 - 03.2015
- Streamlined housekeeping operations by developing efficient cleaning schedules and staff assignments.
- Reduced inventory costs by implementing effective linen and amenity management strategies.
- Ensured timely room turnovers through close monitoring of check-out rooms and coordinating with front office personnel.
- Conducted thorough inspections of guest rooms and public spaces to guarantee adherence to quality standards and address any issues promptly.
- Promoted a positive work environment through effective communication, teamwork, and recognition programs for outstanding employees.
Assistant General Manager
Mckibbon Hospitality
10.2010 - 03.2015
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Enhanced communication among team members through regular meetings, promoting open dialogue about challenges and opportunities for improvement.
- Collaborated with other department managers on cross-functional projects, fostering a cooperative atmosphere that drove overall organizational success.
- Handled cash accurately and prepared deposits.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
Night Auditor
TownePlace Suites by Marriott
02.2008 - 10.2010
- Streamlined check-in and check-out process for guests, ensuring a smooth experience during overnight hours.
- Maintained accurate financial records by diligently balancing daily revenue reports and identifying discrepancies.
- Provided exceptional customer service to overnight guests, addressing inquiries, and offering assistance as needed.
- Prepared detailed end-of-shift reports, highlighting noteworthy incidents or areas requiring improvement for management review.
Housekeeper
TownePlace Suites by Marriott
02.2008 - 10.2010
- Responsibilities include making sure room are cleaned to our standard and assisting guest with any special request
- Guest responses confirmed my dedication to their comfort.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
- Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
Skills
- Business operations knowledge
- Training and development background
- Employee Scheduling
- Strategic planning skill
Professional Highlights
Versatile, accomplished professional offering 10 plus years experience leading teams to add value to organization goals. Adept at customer service, doing what it takes to reach identified goals and inclusive team work. Experience includes hotel audit, front desk and housekeeping, real-estate management and property construction.
Certification
Service team member of the year 2013
ServSafe Manager Certified
Power of Clean- Managing Housekeeping Operations
Timeline
Assistant General Manager
TownePlace Suites by Marriott
03.2015 - Current
Assistant Executive Housekeeper
TownePlace Suites by Marriott
01.2013 - 03.2015
Assistant General Manager
Mckibbon Hospitality
10.2010 - 03.2015
Housekeeper
TownePlace Suites by Marriott
02.2008 - 10.2010
Night Auditor
TownePlace Suites by Marriott
02.2008 - 10.2010
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